Summary:
As a Kids Club Attendant, you’ll be at the heart of creating a fun and memorable experience for children. Your role involves setting up and managing engaging activities that align with our departmental standards, ensuring the Kids Club remains clean and welcoming. You’ll provide friendly guidance and support to both children and their families, ensuring their needs are met with exceptional service.
In addition to maintaining the Kids Club and assisting with inventory, you will greet guests warmly, handle any issues or complaints with care, and ensure all safety protocols are followed. Your responsibilities also include completing necessary reports and participating in the organization of events and activities.
Your goal is to foster a lively, educational, and enjoyable environment, contributing to unforgettable experiences for the children in our care.

Responsibilities: 

• Create & Set Up Activities: Prepare and set up fun and interactive activities for children, ensuring they meet departmental standards and provide an enjoyable experience.
• Maintain Cleanliness: Perform general cleaning duties to keep the Kids Club environment safe and welcoming. Regularly check the condition of the space and report any maintenance needs.
• Guest Interaction: Greet and welcome guests with a warm, friendly attitude. Offer assistance and guidance regarding Kids Club activities and equipment use.
• Deliver Great Service: Ensure guests receive efficient and attentive service that exceeds their expectations.
• Report Issues: Notify supervisors of any maintenance needs and handle or escalate complaints.
• Ensure Safety: Confirm safety and collect signed disclaimers for activities.
• Complete Reports: Accurately fill out all required departmental reports and forms.
• Maintain Equipment: Keep Kids Club materials in good condition.
• Create Memorable Experiences: Foster a fun, educational, and memorable environment for children.
• Participate in Activities: Engage in social, cultural activities, and assist with decorations.
• Safety Assurance: Ensure all activities are conducted safely, with appropriate disclaimers signed by parents or guardians. Monitor children closely to maintain a safe environment.
• Event Assistance: Be present and actively participate in organizing and executing special events and activities. Support your team in creating memorable experiences for the children.
• Customer Service: Address any customer complaints or concerns promptly, escalating issues to a supervisor when necessary.
• Documentation: Complete all required departmental reports and forms accurately and on time. Maintain records of any issues or incidents in the logbook.
• Offer Guidance: Provide friendly support and instruction for Kids Club activities and equipment use.

We are seeking a friendly and efficient Part Time Staff – Reservation Officer to join our team in Mai Khao, Thailand. As a key member of our hospitality team, you will be responsible for managing guest reservations and ensuring a smooth booking process for our valued customers.

• Handle incoming reservation inquiries via phone, email, and online booking platforms
• Process and confirm guest reservations accurately and efficiently
• Provide detailed information about room types, rates, and available amenities
• Assist guests with special requests and accommodate their needs when possible
• Update and maintain the reservation system to ensure accurate room availability
• Collaborate with other departments to ensure guest satisfaction
• Resolve booking-related issues and customer concerns in a timely manner
• Generate reports on occupancy rates and reservation trends as needed
• Upsell room upgrades and additional services when appropriate
• Maintain a thorough knowledge of property features, local attractions, and ongoing promotions

Minor Hotels is excited to open Queens Wharf Residences in the coming months and is looking for full-time and part-time Guest Service Agents who are passionate about providing excellent customer service to join the team. This is an incredibly exciting opportunity to be part of the stunning new development - Queens Wharf Residences, ideally situated in the heart of Brisbane! It offers the chance to make a real impact in a dynamic, growing environment, with an experience that promises growth, challenge, and success.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Minor Hotels is excited to open Queens Wharf Residences in the coming months and is looking for full-time and part-time Guest Service Agents who are passionate about providing excellent customer service to join the team. This is an incredibly exciting opportunity to be part of the stunning new development - Queens Wharf Residences, ideally situated in the heart of Brisbane! It offers the chance to make a real impact in a dynamic, growing environment, with an experience that promises growth, challenge, and success.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Hourly rates (excluding super): 

Monday - Friday: $25.80 per hour 

Saturday: $32.25 per hour 

Sunday: $38.70 per hour

You will support the overall Food & Beverage operation of the resort to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served, achieved through developing and maintaining a strong team environment, delivery of prompt, courteous service in accordance with brand and Food & Beverage standards. Further you handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.

You will be responsible for

Delivering excellent care to our guests.

 Ensure that all new initiatives are implemented in the agreed time frame.

 To ensure there is management presence in all Operational departments at all times.

To ensure guest feedback is acted upon in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent re occurrences.

To monitor all purchasing and costs in the department and to ensure that spend is in line with budgets and in line with purchasing procedures

To ensure departmental sales are achieved in line with the hotel budget

To accept a flexible work schedule necessary for uninterrupted service to Hotel guests, to cover the General Manager and to maintain flexibility within teams.

To provide support where necessary in other areas of the Hotel.

 People Responsibilities

To assist in the recruitment and selection of managers

To appraise managers in accordance with the agreed appraisal procedure.

To identify develop key team members and develop a succession plan in conjunction with People and Culture

To train all team members have a full knowledge and understanding of Anantara brand standards,  Leading Hotels of the World Quality Assurance targets and that the highest standards quality are delivered consistently to our guests.

Specific Duties

To ensure that the purchasing and accountancy procedures are adhered to

To ensure stock takes are carried out and any deviances are acted upon in a timely manner.

To ensure weekly departmental payroll forecasting is completed and that all rosters are in line with budget.  To ensure that Operational departments budgeted payroll is achieved.

To ensure all departmental costs are in line with budget.

To review the PM accounts weekly

To ensure that all outlets are well organised daily for expected business levels

To carry out regular HACCP, Fire, Health & Safety Audits.

To assist in the development and implementation of the Capital expenditure.

To ensure that all deadlines are agreed and adhered to

To ensure that all departments are familiar with cash handling, credit policy and to ensure all controls are in place and adhered to.

Your Leadership style

Self-motivated and sets a positive example for employees by their attitude and performance

Demonstrates high levels of energy, enthusiasm and professionalism

Encourages the team towards Hotel and individual objectives and aims

Shows concern for their team members and interacts with them in a positive manner

Provides a great work environment and treating each other with dignity and respect and embracing diversity

Demonstrates strong leadership skills and regularly shows an ability to adjust their approach to deal with different people and situations

Communicates in a structured and effective manner with their team

Builds and sustains effective relationships with employees and customers

Motivates, inspires and empowers others to improved performance

Fully knowledgeable and complaint with the leading Hotels of the World LQA program.

What do we have to offer you?

• Competitive Salary 
• Healthcare plan
• Defined Pension Contribution on passing probation
• Parking
• Refer a Friend program - €500 bonus for a referral of your friend or acquaintance for a vacancy in Anantara The Marker Dublin Hotel or another hotel of Minor Hotels Group
• Excellent Room Employee Rates in all Minor Hotels properties worldwide
• Unlimited access to the eLearning platform
• Increased holiday entitlement for long-service employees
• Meals whilst on duty in our employee restaurant
• Employee Recognition Awards
• Employee Assistance Program - mental health and wellbeing support 
• Complimentary provision and laundry of uniforms
• Local employee discounted rates (Spa, restaurant, bar, rooftop) for employees with friends and family.

As a Breakfast Supervisor, you are responsible for overseeing all activities in the Wintergarden. This historic restaurant serves as the hotel's breakfast area and is frequently used for various events. Your role involves managing the F&B team within the Wintergarden, in collaboration with your fellow supervisor and the Wintergarden Manager, to ensure smooth daily operations. By doing so, you contribute to providing our guests with a unique experience in the Wintergarden, whether during breakfast or other occasions. Your goal is to ensure that every guest enjoys an 'Authentic Luxury' experience.

Like all members of the kitchen team, the Commis Chef must maintain high standards of health and safety, including personal hygiene. You will be responsible for producing the most creative and excellent dishes, ensuring that the guests expectations are exceeded and fully satisfied. The person in this position must be able to effectively communicate with other members of the kitchen team, this includes being able to gracefully receive constructive criticism as well as effectively carry out orders. Additionally, a Commis Chef also needs to be able to remain calm while multi-tasking, as they are often called upon to carry out many different orders simultaneously in a brief amount of time. The Commis Chef is a part of the kitchen team, and as such must be able and willing to perform the basic tasks of food preparation and organization in the kitchen. This ability to create excellence in your own area of responsibility and to support others as they do the same is vital to the successful operation of the kitchen and to ensure the enjoyment of guests.

You will be serving the needs of the business, guests, and colleagues by effective service delivery in the pool area to ensure guest satisfaction and safety. Your key duties and responsibilities are to work with colleagues in all departments to ensure efficient operation and timely service at the pool area in line with the best service standards. You will ensure the adequate supply of pool towels, cleanliness, and attractiveness of the pool area, as well as maintain neat and tidy furniture arrangement. You will be upselling food and beverage around the poolside area to maximize guest satisfaction and revenues for the property.

Job Description

Complete responsibility for the highest level of sanitation and hygiene standards. To ensure all food served to guests and employees are free of microbiological, chemical and physical contamination and all work areas conform to minimum required Hygiene and sanitation standards.

• Personal Hygiene – Implement & ensure.
• Critical Control Points - procedures.
• Evaluation of Corrective actions.
• Staff Medical records updates.
• Premises – Implement & ensure Critical Control Points.
• Engineering & F&B preventive maintenance list.
• Action plan rectification.
• Delivery & storage  – Implement & ensure
• Tracking system for control of supplier operating licenses.
• Daily checklist by shift for chiller temperature control.
• Control of dry store food preparation.
• Preparation& storage – Implement & ensure cooking control points.
• Storage and serving control points.
• Cleaning– Implement & ensure regular tour of back of the house with Executive chef/Chief steward and duty engineer.
• Weekly kitchen walk-through to review minutes and outstanding issues dish washing control points.
• Training – Implement & ensure involvement in Food Safety training for food handlers.
• Evaluation of efficiency of training from chemical supplier.
• Conduct refresher training for food handlers.
• Document Control – Implement & ensure checklist for food preparation/Storekeeper /Cost control/Stewarding/Food production.
• Monthly food safety training report & monthly lab test report.
• Verification of CCP records and receiving records and match with health certificate for imported items.
• Food sampling and follow up for original certificate and payment etc.
• Gather relevant information and records for any alleged food borne illness.
• Ensure internal audit for the month is completed.
• Verify the records of reported sickness of food handlers and status of their health checkup.
• Verification of all stewarding files and engineering files (PM, Calibration, Chiller monitoring etc...)
• Conduct FSMS meeting, Trainings, audits and briefing during orientation on monthly basis.