Recruitment Manager is responsible for attracting talents from various sources and driving the talent strategy proactively for the dynamic branded luxury time share business, Anantara vacation Club. This role will support the current business and also plan ahead for the upcoming opening.

Key Responsibilities:

• Develop and implement the recruitment strategy and planning to meet the needs of the business, aligned with the overall AVC business plan
• Develops and implements the recruitment strategy to meet the dynamic business needs of the luxury branded time share business.
• Completes the regular reports related to recruitment activities, maintains the talent database and able to strengthen the succession plans proactively.
• Ensures in-full, on time recruitment for all vacant positions from appropriate internal or external searches.
• Effectively manages various job boards to attract talents from various markets.
• Supports the recruiting teams on the site and work collaboratively to drive the talent management strategy.
• Complete the regular reports related recruitment activities, maintain the talents database in a daily/monthly/yearly basic.
• Ensure in-full, on time recruitment for all vacant positions from appropriate internal or external candidates
• Management the blacklist in a timely manner on the Taleo system.
• Working on the online job posting process, including the websites used and the quality of the posted advertisements, working through the Company’s Taleo recruitment system for all the positions.
• Leverage online recruiting resources, including job boards, niches sites, and social networking sites to attractive, identify and recruit the right candidate.
• To implement the company’s HR operational policies and processes, ensuring that these are followed by all associates.
• To advise operational managers about all matters relating to recruitment process and ensure company policy and procedure is strictly adhered to.
• To implement all processes relating to the sourcing & recruitment of new associates, including job advertising, interviewing and reference checking.
• Working closely with line managers.  Determine which recruitment channels to use, and recruit in full, against the Manpower Plan
• Monitor the individual performance in the first 90 days; make sure hire right people for the right position. 
• To assist in communication of key messages to all staff.  To promote employee communication activities and channels, to encourage and enable feedback from staff.  To support all activities designed to reinforce associate engagement.
• Making hiring recommendations based upon the eligibility criteria provided.
• Assist on other HR projects and initiatives.
• May perform other duties and responsibilities as assigned by Group Director of Human Resources

You will assist the Front Office Manager in all matters relating to the day-to-day Front Office operation. You will support efforts to maintain the highest level of quality in both products and services including the design of training plans, and running of training sessions for all Front Office team members. You will help to ensure that all brand and Standard Operating Procedures are being adhered to and continue to capture best current practice in new SOPs relating to Front Office operation. It will be your personal responsibility to drive upselling within the Front Office Department, and to work together effectively with all other departments to ensure a great experience for all of our guests.

As the Executive Housekeeper, you will be responsible for one of the biggest departments in the hotel. Your influence on the team will ensure the delivery of an exceptional customer experience. You will be in charge of the entire housekeeping team and ensure due to your excellent knowledge and management skills that all guest rooms and public areas are sufficiently cleaned and up to the high standards. Further you will provide the team members with guidance and training , implement SOPs and ensure well maintained guest facilities.

You will assist in the oversight of the daily operations of the spa, and ensure guest expectations are exceeded and satisfaction is maximised.Your duties will include, but are not limited to preparing the team member schedule, handling personnel issues, and ensuring that the working environment is both professional and comfortable for all team members. You will need to exercise creativity in designing special offers, up selling treatments, and retail items in the spa. Additionally you will be required to support team member sin the reception area when needed.

• Taking customer orders and delivering food and beverages
• Making menu recommendations, answering questions and sharing additional information with restaurant patrons

As Laundry Manager you have a crucial role in establishing a high degree of service and efficiency throughout your department as your team is in charge of the cleanliness and comfort of our guests. You will manage Guest Laundry and Dry Cleaning services, the Laundry Shop, and Administration. This is a key operation in the hotel and it will be your responsibility to ensure the profitability of the department without compromising guest service and quality. In addition to this, you will seek to continuously develop and coach your team to achieve their personal and business goals.

As Room Attendant you will have a big influence on guest experience. Your attention to detail in the preparation of their room is essential and will appeal to many of their senses - touch, smell, sight and hear. It will be your responsibility to ensure that the room is cleaned and prepared to highest standard to exceed guest expectation and ensure that their experience starts off on the right note.

AVANI Atrium Bangkok

As Assistant Reservations Manager you will directly support the Director of Reservations in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Director of Reservations  for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.

1.       Communicate with team to identify areas for improvement and to develop and implement a                        continuous improvement program.

2.      To insure all staff are understand each of their own responsibilities and job description correctly.

3.      To insure to submit all reports those are accurate and concise to Operations and others concerned.

4.      To give clear understanding to team about spa cost and all spa expense i.e. petty cash spending,                product usage etc.

5.      Conducted disciplinary action as needed, accurately tracking verbal and written warnings for                      violations of policy and/or procedures.

6.      Conduct weekly meetings with all staff about the following issues: weekly revenues problems,                   review of sales techniques, quality of staff work, training needs, any other items which may be                   concern.

7.      Conducted any other related duties as assigned by Operations Manager.

8.      Organized the up selling training program, spa promotion, and event training for each manager and           their team.

9.      To monitor and retail displays and spa service displays, in spa and public areas.

10.     Insure retail displays are maintained and stock is interesting and exciting.

11.     Plan and create internal spa promotion package with Operations manager and hotel.

12.     Submit update reports to Operations Manager.

13.     To maintain overall quality and standard strictly.

14.     To evaluate and guide all spa staff as needed to improve their skills and performance.

15.     Review Spa staff performance and document any and all concern and sent to Operations Manager.

16.     To monitor communication memos from Operations Manager for all staff to receive updated                        information

17.     Work closely with the Hotel to ensure that our Spa and hotel activities are coordinated.

18.     Work collaboratively with others to achieve common goals, serves effectively in both team leader &             team member roles, and promoted collaboration & teamwork in others.

19.     Ensuring good staff working environment and welfare within the area.

20.     Acting as Liaison with Hotel General Managers and Department head.

21.     To have a complete understanding of and adhere to the company’s policy and procedures

22.     To have a complete understanding of and adhere to the company’s policy related to fire, hygiene,               health and safety

23.     To report for duty punctually and wear the correct uniform with the name badge at all times

24.     To carry out the other duties as assigned by the management team

25.     To establish  good relationship and rapport with guests and colleagues

26.     To ensure the cleanliness and hygiene in work areas

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done.  Anantara employees always find new ways to look after the business, their guests, and their colleagues.   Within this, the key responsibilities for this position are:

·         Providing overall leadership and management of the Banquets and Events hosted by the hotel. 

·         To interact with guests, suppliers, and other partners as required to ensure maximum guest satisfaction and maximize the returns to the hotel

·         To motivate and supervise all employees involved in the provision of banqueting and events service, and ensure that the service they deliver is in line with the best Anantara service standards.

·         With the hotel training manager, identify training needs and develop and deliver the required training for department employees to meet the needs of the business.  Support the training of Departmental Trainers to continue to improve hotel service levels.

·         To be aware of the best external competitor offerings in the local market, and to continually work with hotel colleagues to improve our own offerings with the goal of being the best in the market for creativity, service, choice, and value for money.

·         Coordinates with the purchasing department of the hotel for specific purchasing requirements relating to the Banqueting Department.

·         To be a sales champion for the hotel, generating and following up on business referrals and potential sales leads to maximize business for the hotel.

·         To work closely with Sales colleagues in respect of requests for inspection, or care of walk-in potential clients

·         To assist in the design and implementation of attractive banquet packages and ways to promote them.

·         Use established file and traces system to ensure consistency.

·         To promptly respond to all messages, ensuring that all messages are returned within 4 hours.

·         To ensure use of standardized form letters by all Event Management Team as response to inquiries, tentative/definite bookings, thank you, cancellations and rebooking. Ensure appropriate letters are sent and filed.

·         To have full knowledgeable of the following:  Function room capacities and various set ups, available space and rental charges, Menus and pricing, Guarantee policy Cancellation policy, Payment policy, Corkage fees, Miscellaneous pricing ( floral, entertainment, etc), Shipping /receiving policies

·         Post Event – to contact clients after scheduled functions to ensure guest satisfaction and to solicit rebooking

·         To monitor, handle and process all billing/ payment procedures according to Accounting standards.