The ideal candidate will have a nutrition background and a service-oriented attitude. Providing one-on-one consultations with guests, organizing guest and team member work shops, developing menus in restaurants, staff canteen and spas to ensure we have a unique offering with an array of healthy dining options.

Guest Nutrition Consultancy

Consults guests on nutrition and ideal nutritional choices based on assessment of their overall health including exercise levels, sleep and food habits.

Creating full and personalized nutrition/ meal plans

Manage consultation calendar

Evaluate plans effectiveness, revise as necessary and follow up reports

Optimize prospective opportunities

Wellness Workshops  

Deliver presentations and workshops on areas such as health education/promotion, lifestyle change, weight management and balanced eating- including guest talks and cooking demonstrations

Develop policies for nutritional programs to assist in health promotion

Implementing wellness/ nutrition offerings throughout departments

Employee Nutrition Education

Organizing and implementing workshops and training focused on employee health and well being

Organize staff training on menu development and product knowledge

Healthy Menu Design

Recipe creation to contribute to menu development for :

Restaurants, Spas and Staff canteens.

 Performs corrective maintenance on building and surrounding area as required and makes recommendations to management on improvements

 Advise his immediate senior of day to day problems

 He attend to all General complains (guest rooms, public areas, etc.)

 Provide in-house general servicing, repair and maintenance using well-trained, presentable personnel carrying out maintenance works in an efficient, discreet and guest friendly manner.

 Carry out continuous inspections to ensure the highest level of guest comfort is maintained and that all services are in proper working condition.

Will perform other duties as directed from time to time by the supervisor

 Make sure that all the Room and ground jobs has been carried out and completed as per hotel standards

KEY DUTIES AND RESPONSIBILITIES

Participate in the smooth running of the Sports & Recreations department on a day to day basis to achieve the highest possible levels of guest satisfaction.

To have a complete knowledge of the products and services offered by the hotel, and in particular all the sports and leisure activities and equipment in the hotel.

Achieve positive outcomes from Guest queries in a timely and efficient manner

Ensure that Supervisor and Manager is kept fully aware of any relevant feedback from guests and, or, other departments.

Assist with the execution of the Anantara Children programme.

To comply with all health and safety codes in the sports and leisure activities of the hotel, and in particular to take full and complete care of children.

Ensure that all equipment is well maintained in a safe environment.

 Monitor the success of the activities programs through the number of participants per scheduled event and through guests’ feedback.  Report feedback to Supervisor or Manager in order to make the necessary adjustments to maintain top quality, fun filled and original programs for hotel guests.

Circulate clear information to guests of the events offered by the hotel in conjunction with the Anantara Concierge.

Keep all equipment clean and well maintained, in gym area, sport activities, water sports and other in-house activities.

In the gym, ensure guests receive the highest standard of service and report any guest concerns to Supervisor or Manager.

Promote services of the Sports and Recreation department such as kids clubs, group fitness classes and gym memberships as well as other services available within the hotel and spa to ensure guests enjoy the maximum benefits during their stay.

In the gym, maintain a file system to ensure record of guests’ information for proper follow-up on fitness goal progress.

Maintain a strong relationship and good communication with all colleagues and other departments.

Ensure proper accounting procedures are followed when collecting of charging fees for Sports & Recreations

Be prepared to assume other Sports & Recreations duties or responsibilities as requested by management.

Assist in driving revenues for the department.

You will be the Food & Beverage leadership expert, driving the Food & Beverage team in all aspects, from business planning and organizing to operations and administration. You will be responsible for achieving the highest customer satisfaction, brand and quality standards, as well as bringing creativity and variety to our food & beverage offering. Further you will manage the financial aspects of the department to achieve the budgeted revenues, profit and food & beverage costs whilst maintaining food and beverage quality. You will maintain the team member performance and development at the superior level – grooming ‘good’ to ‘great’ and achieve the targeted team member satisfaction. Finally you would work closely with the sales & catering, marketing and banquet teams to maximize the business results.

Our Director of E-Commerce will be driving profitable growth of the online transient market segments of the businesses and creating consumer demand and loyalty through proprietary and third party e-channels. Supporting business growth and direction over the next years. Start from leading, planning and executing the development of Minor Hotels Maldives e-Commerce capabilities, including web performance, SEO, PPC and other online strategies and tactics. Director of E-Commerce will be also leading and developing the area e-Commerce team and external partners according to the business needs, financial cost and return. 

The E-Commerce Director is responsible for the area E-Commerce strategy, maximization of the exposure of all the resorts across all online distribution and communication channels.  Planning a successful e-Commerce strategy and its execution that will result in visible increase in room revenues, decreased operational costs, and optimal returns on investment. The E-Commerce Director leads the strategic focus of guest communications, e-marketing efforts, and database marketing to continually optimize: brand consistency, the guest experience, conversion, incremental revenues, guest retention, and guest loyalty for the resorts and the Maldives area. 

A Waiter/Waitress is on the front line of guest interactions, and as a Hospitality Ambassador for the hotel should always provide prompt and courteous service delivery to all guests.You will be one of the key influencing factors in guest satisfaction, and as such it is your responsibility to ensure that guests are delighted by the quality of service and comfort in our food and beverage outlets. Your main duties and responsibilities are to work as a team within all departments, ensuring the timely and efficient operation of the food and beverage outlets. You will have complete knowledge of the menus, beverages, services and facilities provided by the resort, and continuously develop your professional skills to further increase guest satisfaction. You will ensure a safe & hygienic work area, and uphold the privacy rights of the guests.

·         To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on Associate satisfaction and delivery of prompt, courteous service.

·         Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.

·         Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of restaurant/bar orders

·         During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.

·         Assist in maintaining a highly motivated and well trained staff

·         Open and close shift in accordance with Manager’s Checklist.

·         Train, maintain and enforce all Anantara Service Standards

·         Properly execute revenue and check control procedures on shift

·         Maintain a safe and sanitary work environment for all Associates and guests

·         Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)

·         Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.

·         Be on the floor during entire meal period and ensure adequate coverage

·         Ensure that only a quality product is being served

·         Maintain proper Associate uniform standards

·         Manage an effective repair and maintenance program through the use of work orders, inspections, etc.

·         Exercise station rotation to ensure stations are distributed fairly.  Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)

·         Assist any Associate in his/her job performance, when required, to ensure guest satisfaction.  Assist in implementing an effective training program for new and current associates

·         Encourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.

·         Establish effective communication with Associates to gain their trust and respect through his/her hard work.  Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara’s Guarantee of Fair Treatment Policy

·         Identify and recommend incentive programs, new ideas, and methods of operation

To work as a team with colleagues, to ensure timely service and a smooth running operation.

To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.

To perform every guest interaction in a friendly and welcoming manner

To maintain professional telephone etiquette and a perfect understanding of reservation’s policies and procedures.

To be completely familiar with the services offered in the restaurant and throughout the hotel.

To greet and seat guests in the restaurant in a warm and friendly manner, and set the tone of  welcoming hospitality that will continue during the entire guest experience.

To ensure that the front or the restaurant is always covered, and that the entrance to the restaurant is as welcoming and attractive as possible.

To check each table to ensure that it is clean and fully set up before any guests are seated at the table.

• To be efficient and professional in dealing with situations involving all aspects of Front Office where the reputation and the image of Anantara Eastern Mangroves is represented.
• Report on duty punctually in clean uniform with nametag. 
• Attend daily shift briefing as directed by the supervisor.
• Be fully aware at all times of the facilities, rates, packages, groups and booking status of the hotel.
• Read and acknowledge all communications updated with VIP guests in house, arrivals, departures, functions and events of the day and ensure a proper handover and take over is carried out between shifts.
• Handle daily trace/follow up reports according to departmental requirements.
• Monitor all the equipments in the area such as consoles, telecommunication equipments are maintained in working order.
• Maintain effective office administrative procedures within the department that will safeguard and detect proper billing procedures, effective monitoring of calls with proper paging system and maintaining records accordingly as per the standards.
• Ascertain all wake – up calls are in order and are completed punctually whenever required.
• To be up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
• Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.  Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.
• Answer the telephone calls within 3 rings in a courteous and a professional manner using the correct procedures for handling calls. Always acknowledge log information.
• Maintain a motivational working environment within the department, and with other colleagues in the resort.
• Be aware of the Anantara Eastern Mangroves security, fire, safety and all emergency related procedures.
• Be knowledgeable about local seasonality and events.
• Proactively promote other sister properties of Minor International.
• All work related concerns to be communicated immediately to the supervisor and ensure proper follow up is done.
• To provide assistance and friendly gesture to all guest requests and ensure the cycle is complete as per standards.
• To be aware of weather forecast, prayer timings and all general information to be communicated to other departments.
• To attend hotel events, daily shift briefings and training to improve professional skills.

You will serve the needs of the business, our guests and our colleagues by ensuring that all guests and visitors are warmly and courteously welcome. You are a key representative of Minor Hotel Group anticipate needs, and handle inquiries in a helpful and attentive manner, you need to take personal responsibility for ensuring all issues related to the office reception area and administrative related are met and that follow up is completed on a timely basis. You will be proactive and innovative, suggesting alternatives that meet guest needs in creating a MINOR customer focused atmosphere for all of our visitors and colleagues.