• Carry out daily administrative activities 
• Provide secretarial support to the Executive team
• Ensure all communications, particularly relating to guests are handled promptly and professionally
• Receive and distribute mail
• Ensure outgoing mail is dispatched in a timely manner
• Maintain adequate supplies of office stationary
• Identify and build internal and external relationships
• Carry out all filing
• Comply with all key security mandates
• Report any maintenance issues or hazards
• Maintain own work area in a clean, tidy and good manner
• Report defective materials and equipment
• Assist with special projects related to the Executive Office

Each Vacation Consultant is responsible for consistent and accurate presentations to Anantara Vacation Club (AVC) tour guests, to achieve defined revenue targets, while at all times maintaining a professional and personal image in upholding AVC’s standards of integrity, quality and service to both internal and external customers. 

Additionally the attainment of an average of five (5) verifiable owner referral leads for each new purchaser either at the point of presentations or by the 15th day of the month following the presentations date is also a key component of your role. An additional and rewarding component of your position is to also source your own qualified self-generated (direct) tour guests keeping adhering at all times to the site generated guidelines as advised from to time. 

 
You will be given specific training to familiarize yourself with the intricacies of AVC’s Points Shared Ownership Product, the content of all legal documentation and the compliance rules and presentations policies to ensure you have a thorough understanding of your career responsibilities.
Include the following. Other duties may be assigned.

• Effectively deliver required revenue targets,
• Present the AVC Presentation consistently and accurately,
• Maintain current presentations information and materials,
• Be an active and punctual participant in all presentations and training meetings,
• Support the companies marketing strategies,
• Treat all guests whether they purchase or not with the utmost respect and courtesy ensuring high levels of customer satisfaction,
• Set and review performance goals weekly, monthly and YTD,
• Ensure that at all times you represent the company in an ethical, moral and professional manner, ensuring that the company and its associated brands are not compromised,
• Adhere to the ‘New Owner’ quality assurance and follow up procedures as determined by your direct report,
• Respect and participate with your colleagues to maintain a ‘one team’ ethos.

·         To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.

·         To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.

·         To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.

·         Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.

·         To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.

·         To develop a close and harmonious working relationship with all hotel departments,

·         To attend hotel events, daily shift briefings and training to improve professional skills.

You will participate in all sales activities and work in line with the sales and marketing plan for the various market segments in order to exceed hotel revenue and targets. The scope of responsibility includes: promoting the hotel brand, contracting new business and maximizing revenue for the hotel. You are also in charge of establishing outstanding businesses relationships within local, domestic and international markets monitoring competitor activities and market intelligence attending travel functions and sales road shows and organizing sales trips to promote sales for the hotel. We will provide training that will equip you to be a confident Sales Manager who stands out in the market by achieving exceptional results.You will report directly to the Director of Sales & Marketing who will provide coaching and support to enable you to achieve what you are driving for.

You will participate in all sales activities and work in line with the sales and marketing plan for the various market segments in order to exceed SEEN revenue and targets. The scope of responsibility includes: promoting the SEEN brand, contracting new business and maximizing revenue for the hotel.You are also in charge of establishing outstanding businesses relationships within local, domestic and international markets monitoring competitor activities and market intelligence attending travel functions and sales road shows and organizing sales trips to promote sales for the hotel. We will provide training that will equip you to be a confident Sales Manager who stands out in the market by achieving exceptional results.You will report directly to the General Managr of SEEN who will provide coaching and support to enable you to achieve what you are driving for.

A Waiter/Waitress is on the front line of guest interactions, and as a Hospitality Ambassador for the resort should always provide prompt and courteous service delivery to all guests.You will be one of the key influencing factors in guest satisfaction, and as such it is your responsibility toensure that guests are delighted by the quality of service and comfort in our food and beverage outlets. Your main duties and responsibilities are to work as a team within all departments, ensuring the timely and efficient operation of the food and beverage outlets. You will have complete knowledge of the menus, beverages, services and facilities provided by the resort, and continuously develop your professional skills to further increase guest satisfaction. You will ensure a safe & hygienic work area, and uphold the privacy rights of the guests.

A Waiter/Waitress is on the front line of guest interactions, and as a Hospitality Ambassador for the resort should always provide prompt and courteous service delivery to all guests.You will be one of the key influencing factors in guest satisfaction, and as such it is your responsibility toensure that guests are delighted by the quality of service and comfort in our food and beverage outlets. Your main duties and responsibilities are to work as a team within all departments, ensuring the timely and efficient operation of the food and beverage outlets. You will have complete knowledge of the menus, beverages, services and facilities provided by the resort, and continuously develop your professional skills to further increase guest satisfaction. You will ensure a safe & hygienic work area, and uphold the privacy rights of the guests.

You will support the overall Food & Beverage operation of the resort to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served, achieved through developing and maintaining a strong team environment, delivery of prompt, courteous service in accordance with brand and Food & Beverage standards. Further you handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.

The Housekeeping Supervisor assists the Executive Housekeeper and Assistant Executive Housekeeper in ensuring the smooth operation of the department. The Supervisor needs to assign the team's daily duties and inspect work for adherence to prescribed standards of cleanliness. You will oversee the development of your team to ensure delivery of exceptional customer experiences.

The job of the Pastry Chef is the production of the most creative pastries and deserts, for the enjoyment of our guests. You will also supervise, plan, organize, direct, and participate in the centralized production of highly specialized bakery and pastry menu items. The Pastry Chef will also take on the responsibility of organizing and leading training sessions for the members of their team.