·        Ensuring proper authorization for all goods entering the hotel.

·        Inspecting all incoming goods to ensure that quantity, quality, price and all the other specifications are adhered to.

·        Prepare daily receiving report summaries and report on any variances immediately.

·        To check and input Food and Beverage and General store purchase into the hotel inventory system.

·        To ensure the goods are secured and prompt transfer.

·        To ensure that goods in the receiving area are secure at all times.

·        To ensure that Occupational Health and safety requirements are observed, maintained and enforced.

·        Ensuring all storerooms are secure at all time, and that all received goods are stored in their correct location.

·        To control stock in designed store room by means of stock rotation, and keeping appropriate par stock levels.

·        Maintaining storerooms, passageways, floors, walls, office areas and dock areas so that the highest degree of sanitation is kept.

·        Ensuring that all requisitions are fully completed and checked before being released to the respective departments.

·        Ensuring all requisition is properly authorized.

·        Make recommendations to the Cost Controller regarding stock movement and also report on obsolete stocks.

You will assist the IT Manager in the implementation and upkeep of the Property Management System (Opera). You will be the key driver in ensuring that the PMS is up to date with the most current version as instructed by Corporate IT, then assist authorized users in relation to hotel operations and support team members with their personal computers. You are responsible for the coordination and timely handling of any software fault reports, issues, or enhancement requests as well as to provide technical assistance to internal and external audit staff.

• Organize daily incoming correspondence, make preliminary assessment and handle and respond as appropriate
• Compose and prepare routine correspondence and prepare simple interpretation of documents and correspondence if requested
• Prepare, assemble and distribute various reports and documents. Receive and screen all incoming telephone calls, provide and receive information or refer the matters to the appropriate person to handle
• Keep calendar constantly updated to facilitate appointment and meeting schedules
• Establish and maintain various filing / records / database of business contacts, trace pending items and follow up as appropriate.
• Arrange for various meetings and take minutes
• Function as an administrative link to ensure that all parties receive the relevant information respectively
• Organize business travel arrangements and other duties as assigned
• To ensure the service delivered is in line with the best Anantara service standards
• To ensure that function rooms are set and ready for the function well in advance
• To attend pre-service briefings are completed and take responsibility for personal grooming
• To ensure that the operating equipment of the hotel is maintained and looked after.
• To be a sales champion for the hotel, generating and following up on business referrals and potential sales leads to maximize business for the hotel. To work closely with sales colleagues in respect of requests for inspection, or care of walk-in potential clients
• To work as a team with colleagues in all departments, to ensure timely service and a smooth-running operation.
• To understand and adhere to all hotel policies and standard operating procedures with regard to guest service, how to run the operation and personal discipline and grooming.
• To have a full knowledge of the services and facilities provided by the hotel in order to answer any questions the guests may have.
• Follow all safety policies to ensure a safe work area.
• Follow all reasonable work-related requests made by a manager or a supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the hotel.
• Actively participate in all training meetings, to continually develop professional skills and increase guest satisfaction.

• Ensure that you fully understand the MICE segment business strategy and positioning of the Anantara brand and Anantara Abu Dhabi Hotels and that you are able to effectively articulate this positioning in the marketplace.
• Maintain a personal up-to-date knowledge on all Anantara Hotels Abu Dhabi products and service offerings, rates and new developments of key competitors and an awareness of general industry trends.
• Approach personal sales activities from a strategic perspective, understanding the relative importance and priority of the current account base, and directing personal sales efforts accordingly.
• Continually review the actual production of each MICE account against the potential for that account and review suggestions for improvement with department leadership.
• Focus on assertively establishing new client contacts and developing detailed information on the potential revenues from these accounts.
• Achieve personal financial and non-financial performance objectives, working with department leadership to ensure these objectives are met.
• Take responsibility for your own professional development, ensuring that you have the financial literacy, negotiation and face-to-face selling skills needed to successfully do your job.
• Maintain accurate management status reporting on business results and associated action planning.
• Practice effective cost control and adhere to internal procedures for approval of expenditure
• Actively participate in client familiarization trips, site inspections, sales trips and road shows as required to meet the sales targets of each of the Anantara Hotels in Abu Dhabi.
• Liaise effectively with all operational colleagues, providing support and information to ensure accurate delivery of our promise
• Drive opportunities to up-sell and cross-sell Anantara products
• Maintain a full working knowledge of the IT support tools used in the world of sales today, including sales-specific software, property PMS, the Microsoft Office toolset
• Ensure that all administration is processed quickly and efficiently.

As a Guest Relations Agent, you will be responsible for ensuring that all guests enjoy a positive and memorable experience.  You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner.  You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner.  You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.

• Contact potential guests by telephone to sell a discounted holiday package.
• Make outbound dials at a rate of at least 20 dials per hour to contact potential guests and meet all efficiency guidelines set forth.
• Follow a scripted presentation to ensure accurate communication to potential guests and to maximize the number of preview presentations booked.
• Employ an empathetic, listening, problem solving approach to overcoming objections and persuade the guests to attend the preview presentation.
• Support the customer’s decision to purchase and travel on the Holiday Discovery Package by sharing benefits and reinforcing the fun and rewarding aspects of the package.
• Ensure all guests meet the qualifications and details of participation of each offer as set forth by AVC and ensure timely and accurate documentation of such.
• Effectively manage Company assigned leads for maximum conversion to preview presentations.
• Perform clerical or other reasonable duties requested by the Telemarketing Manager/ Supervisor.

GSRs work at assigned locations and events, speaking to Customers in order to persuade them to attend a sales presentation with Anantara Vacation Club. They work closely with the general public, and with hotel colleagues. They must make sure that only guests who are qualified are invited to attend.

Key Responsibilities

• Be the face of the company in the marketplace at your designated work locations
• Know the package and rewards you are promoting to the public in appreciation of attending a sales presentation.
• Know the Sales Preview Centre locations and assist the customer with maps and directions on how to get to their selected Preview Centre.
• Complete necessary paperwork for tour bookings generated during your designated shift
• Call your booked guests the night prior to their preview date to confirm their attendance if required.
• Ensure sufficient collateral is in good condition and working order
• Ensure your work location is neat and tidy
• Attend scheduled team meetings.
• Phone Marketing Administration with tour bookings generated during your designated shift.

You will be driving profitable growth of the online transient market segment of the business and creating consumer demand and loyalty through proprietary and third party e-channels. Further you will support business growth & direction over the next 5 years. Start from leading, planning, executing the development of MH e-Commerce capabilities, including web performance, SEO, PPC and other online strategies and tactics. As Director of E-Commerce you will be in charge of developing and structuring an appropriate in house e-Commerce team based upon business needs, financial cost and return. Last but not least you will provide consultation and direction to managed properties in both domestic and international markets on both strategic and tactical e-Commerce activities.

The Chief Steward’s role within our Resorts plays a significant part in delivering amazing stories to our guests. As Chief Steward you will control the inventory of all equipment, crockery, cutlery and glassware as well as managing the stewarding team in order to ensure a clean and safe working environment for the F&B team. The stewarding team need to be fully trained on all aspects of chemical handling, operating the dish washing machine, and cleaning of kitchens and all kitchen equipment. Recycling and garbage disposal along with HACCP practices need to be clearly explained and performed on a daily basis to ensure compliance with Government standards as well as corporate F&B standards. Motivating the stewarding team on all of the above duties is one of the keys to delivering a successful performance as the Chief Steward!

To ensure that their company’s computer network is running smoothly and efficiently, IT assistants perform an array of tasks. We analyzed several online job postings to identify these core duties and responsibilities.

Installing and Configuring

In the event that their company purchases a new computer network, it will be up to the IT assistant to install and configure that new network so that employees can begin using it as quickly as possible. Additionally, new computer networks will have to be configured to suit the company’s unique needs.

Setting Up Peripherals

Many peripherals have to be set up in order to complement the computer network. These can include things such as printers, keyboards, routers, modems, and smart devices. It is the IT assistant’s responsibility to set up those peripherals and ensure that they are both functional and secure.

Maintaining and Repairing

Even if a computer network and all its peripherals are set up flawlessly, issues will still arise on a daily basis. IT assistants have to check their company’s network for errors, repair malfunctioning peripherals, and help colleagues troubleshoot problems.

Helping Customers

If their company’s computer network is used by customers outside of the company, IT assistants may be required to spend some of their time at a help desk answering calls and emails regarding technological problems.

Keeping Records

As part of their ongoing work, IT assistants are typically required to keep detailed records of their network’s configurations, peripheral specifications, problems and solutions, and more. These records help their company address issues more quickly in the future.