KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done.  Anantara employees always find new ways to look after the business, their guests, and their colleagues.   Within this, the key responsibilities for this position are:

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
• To have a complete knowledge of the hotel product, PBX System, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• To develop a close and harmonious working relationship with all hotel departments,
• To attend hotel events, daily shift briefings and training to improve professional skills.

As Chef de Cuisine you will be completely responsible for directing, training, supervising, planning and coordinating all areas within the culinary department, including any projects requested by the Resident Manager, Director of F&B, or Executive Chef. You should be comfortable in leading and managing the kitchen team, and will provide support and training on an ongoing basis. It will be your responsibility to ensure only the highest quality of food & beverage for our guests through meticulous consistency, taste and presentation of all dishes. Additionally you will monitor the food inventory on a monthly basis, maintaining proper control of orders and purchases and ensuring that all deliveries are received and handled efficiently and in line with hotel standards. You will review the food cost analysis on a daily basis to ensure that it is in line with the budget, with the goal of securing profit margins while maintaining the Corporate image of the Company at all times. You will also oversee the cleanliness and hygiene of all kitchen spaces and procedures.

To serve the needs of the business, our guests and our colleagues by safeguarding the physical well-being of the property, and its employees and guests. It is important that the security supervisor has experience in handling the various emergencies and issues that can arise in relation to plaza security, and is able to advise management on all security matters.

You will participate in all sales activities and work in line with the sales and marketing plan for the various market segments in order to exceed hotel revenue and targets. The scope of responsibility includes: promoting the hotel brand, contracting new business and maximizing revenue for the hotel.You are also in charge of establishing outstanding businesses relationships within local, domestic and international markets monitoring competitor activities and market intelligence attending travel functions and sales road shows and organizing sales trips to promote sales for the hotel. We will provide training that will equip you to be a confident Sales Manager who stands out in the market by achieving exceptional results.You will report directly to the Director of Sales & Marketing who will provide coaching and support to enable you to achieve what you are driving for.

You will work closely with the Director of Sales & Marketing, General Manager, Regional Office, and your team to set up, establish and drive the hotels' financial performance and create results by maximizing efforts with innovative marketing and communication ideas. You will develop rapports with key media and international media agencies. You will be responsible to build and develop the hotels' sales and marketing leadership in your geographic assignment. Through your effective management, passion, and enthusiasm you will be able to successfully inspire and coach your team and ensure marketing brand standards are fully respected. You would also oversee the implementation of marketing and PR strategies to meet changing market and competitive conditions as well as monitor competitor marketing and PR activities. With the growing importance of social media, the responsibility for monitoring and implementation lies with his role. We would like you to establish and maintain relationships with industry influencers and key strategic partners as well as to maintain a consistent brand image throughout all sales, PR, marketing, and MarCom activities. Lastly, you would oversee the implementation of the brand strategy and brand standards at a hotel level and implements corrective measures if necessary.

Key Responsibilities

Manage, develop, and implement a marketing and communications strategy by property for the Hotels & Resorts located in the assigned region

Manage all brand, advertising, and marketing, creative and media buying

Ensure all Marketing collaterals are as per brand standards and audits are conducted regularly across the resort including rooms, dining venues, spa, leisure facilities, meeting and event spaces, in-room TV, and digital screens.

Maintain and direct all third-party related agencies as per the hotels and resorts' requirements

Manage an effective e-Communications and social media strategy to support the overall business objectives

Identify potential sponsorship and promotional opportunities for each property and manage the strategic business alliances and relationships

Monitor industry trends and keep senior managers appraised of brand perceptions and any potential issues that would hurt the business

Liaise and meet regularly with individual property General Managers and Department Heads to ensure that all specific requirements for marketing related work are managed

Effectively communicates with all levels, manages reports

A strong leader, who can articulate a vision and translate it to reality

Brand ambassador

Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans.

Create and implement PR plans and set budgets that help promote room, food & beverage, and spa

Excellent command of the English language, both written and spoken, for liaison with media, writing of press material, writing of internal communications, marketing copywriting, and proofreading.

Ensure dispatch and a strong influx of relevant information to the key media

Pitch stories to the Maison to English and Arabic titles and develop PR coverage reports every month

Manage media inquiries and interview requests

Coordinate photoshoots, promotional videos, and any type of event that has to do with the communication and/or publicity of the hotel.

Be the guardian of the hotel's social media platforms

Develop social media campaigns to help achieve social media exposure and to drive followers

Develop and plan social media calendar, post daily feed for hotel's social media channels per hotel's brand standard

The Sales Manager is primarily responsible for handling customer inquiries and lead requests for groups. The incumbent will work with customers to align customer preferences with brand needs and actively up-sell each business opportunity to maximize revenues and drive customer loyalty. This position will also ensure that business is turned over properly and in a timely fashion for quality service delivery. The incumbent is responsible for driving customer loyalty by delivering service excellence throughout each customer experience. This position will process business correspondence and create contracts and other related booking documentation as required. This position requires excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning.

We are looking for an experienced and enthusiastic Front Office Manager to lead the Front Office team. The moment a guest steps into our resort you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.

You will oversee the day-to-day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members: designing, implementing and monitoring the impact of training for all Front Office team members, capturing and implementing best current practice SOPs relating to Front Office operation.

Manage and plan all departmental activities, team members, facilities to ensure maximum departmental profit. As the GHA focal person you will maximize enrollment of guests on the programme and ensure that all team members are knowledgeable about this offering.

You will have full accountability for managing the individual spa unit. This position requires commitment to achieving sustainable growth through continuous analysis of business and team member performance, and a dedication to increase customer demand. In order to do this it is important to develop and maintain mutually beneficial relationships with business partners, guests and team members alike. You will be committed to continually developing the spa team members, whilst ensuring that the spa is consistently operating at, or above, agreed standards and achieving maximum profitability.

This role is integral to the Development function of Minor Hotels (MH) in Asia by supporting the team in the successful implementation of the company’s regional asset-light growth strategy. This includes managing market intelligence, structuring project pitches and commercial offers throughout the deal lifecycle for management and franchise contracts. The role reports into the AVP Development for the Asia region (excl. China and Australia).

Within this, the key responsibilities for this position are to:

Development Strategy. Support the continuous evolution of Development strategy for Asia through market intelligence and research. Identify target markets, conversion opportunities and attractive owning companies/partners in line with the overall business strategy of MH

Deal Assessment. Carry out financial analysis and due diligence on proposed hotel projects, including financial projections required to determine the viability of each deal. Maintain close relationship with other international operators and consultants for market intelligence purposes.

Deal Preparation. Manage the preparation of pitch documents in line with RFPs and Owner requirements. Safekeep and manage regional presentations and Development collaterals. Support and carry out live presentations. Prepare and structure commercial offers / MOUs in line with deal assessment, financial analysis undertaken, contract templates and development framework of MH.

Functional Alignment. Coordinate internally with other critical departments including Technical Services, Operations, Commercial, and Finance for data collection and deal support. 

Deal Presentation. Present recommended deals and all required supporting analysis for internal approval.

Asset Management. Assist with ongoing requests related to existing management contracts for financial projections and general coordination with internal functions.

We are looking for an enthusiastic and professional Guest Service Agent to join our friendly and supportive team at Oaks Brisbane Festival Suites on a Full Time basis. 

Responsibilities include:

• Welcome and check in guests
• Communicate professionally
• Make bookings
• Assist guests during their stay

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.