You will support the overall Food & Beverage operation of the resort to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served, achieved through developing and maintaining a strong team environment, delivery of prompt, courteous service in accordance with brand and Food & Beverage standards. Further you handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.

Members of the Kitchen Department are responsible for ensuring that all visitors to the hotel are delighted by the quality, creativity, and variety of our food and beverage offerings in every area of the hotel, and that F&B is regarded as a strong point of differentiation for the hotel in its local market. A Chef de Partie is responsible for the oversight of all culinary dishes that are prepared in their section. Because of this, a successful Chef de Partie must be very knowledgeable about their specialty, as well as culinary functions in general. A person in this role must also be very organized and comfortable working in a high-pressure environment. A Chef de Partie must also be able to give orders within their section, as well as reliably carry out orders handed down to them by the Sous Chef and Head Chef.

As Room Attendant you will have a big influence on guest experience. Your attention to detail in the preparation of their room is essential and will appeal to many of their senses - touch, smell, sight and hear. It will be your responsibility to ensure that the room is cleaned and prepared to highest standard to exceed guest expectation and ensure that their experience starts off on the right note.

Please note that this is not an exhaustive list of everything that needs to be done.  Minor Hotels employees always find new ways to look after the business, their guests, and their colleagues.  

Within this, the key responsibilities for this position are:

o   To approach the overall sales leadership activities from a strategic perspective:

o   Ensure that the sales department fully understands the relative importance and priority of its current account base, and manages, segments and priorities its efforts accordingly.

o   Ensure that the department is focused on assertively establishing new client contacts and developing detailed information on the potential revenues from these accounts.

o   Continually review the actual production of each account against the potential for that account.  Continually review and upgrade the client base.

o   Assign individual account responsibilities and targets with reference to the above points.  Keep account responsibility under continual review

·       To manage the daily sales activities of the people in the team:

o   Set the financial and non-financial objectives for each member of the team and work with them to ensure these objectives are met.

o   Ensure that all new team members are properly oriented in the strategy and positioning of the Minor Hotels brand, and able to articulate this positioning in the marketplace.

o   Ensure that all members of the team have the appropriate face-to-face selling skills to successfully do their job.

o   Manage performance of team members, identify gap in skills necessary to perform their duties and recommend programmes to meet the skills requirements of the team.

·       To oversee general department operations

o   Maintain accurate management status reporting on business results, and Team Member action planning.

o   Ensure all sales people maintain a personal up-to-date knowledge on all Minor Hotels product and service offerings, including promotions.  In addition, to be familiar with the products, services, rates new developments of our key competitors, and an awareness of general industry trends.

o   Ensure department operational budget is adhered to including effective cost control and procedures for approval of expenditure

o   Participate in client familiarization trips, site inspections, sales trips and roadshows as required to meet the sales targets of the hotel.

o   Create and implement packages and promotions for periods of low occupancy

o   Liaise effectively with all operational colleagues, providing support and information to ensure accurate delivery of our promise

o   Drive opportunities to upsell and cross-sell Minor Hotels products

o   Maintain a full working knowledge of the IT support tools used in the world of sales today, including sales-specific software, property PMS, the Microsoft Office toolset

o   Ensure that all administration work is processed quickly and efficiently.

 HOW YOU CAN SUCCEED IN THIS ROLE

Within Minor Hotels, the top-performing people who do this job always demonstrate the following attitude:

·       Collaboration

• They always project a professional image to maintain and enhance the reputation of the Minor Hotels brand
• They have the ability to plan and prioritise work in order to achieve targets and deadlines
• They can effectively support and supervise other members of the department to achieve business results.
• They have a proven ability to negotiate to achieve a desired outcome.
• They have a proven ability to communicate effectively and professionally using written and spoken English.
• They are highly financially literate, and proficient in business financials

·    Working with Others:

• They always try to anticipate and exceed the needs of customers and colleagues
• They use their own initiative and good judgement to solve problems in a calm and efficient way
• They enjoy working with others to achieve common goals.  They volunteer as required to ensure the success of the team
• They act with personal professionalism and integrity at all times

·       Taking Responsibility:

• They always conduct business honestly and fairly.  They keep sensitive information confidential.
• They can prioritise their workload effectively and be organised and structured at work
• They manages their time and pay attention to detail.  They know their jobs, and are able to work without close supervision.
• They display a positive attitude, even under pressure.  They personally check their work to ensure its accuracy.

·       Delivering Results:

• They are committed to meeting and exceeding all performance standards
• They constantly look to develop their own professional skills and abilities
• They perform job tasks in line with established policies and procedures
• They always try to provide a top-quality experience to all our guests.

Members of the Kitchen Department are responsible for ensuring that all visitors to the hotel are delighted by the quality, creativity, and variety of our food and beverage offerings in every area of the hotel, and that F&B is regarded as a strong point of differentiation for the hotel in its local market. A Chef de Partie is responsible for the oversight of all culinary dishes that are prepared in their section. Because of this, a successful Chef de Partie must be very knowledgeable about their specialty, as well as culinary functions in general. A person in this role must also be very organized and comfortable working in a high-pressure environment. A Chef de Partie must also be able to give orders within their section, as well as reliably carry out orders handed down to them by the Sous Chef and Head Chef.

You will be working closely with Finance Manager to ensure that purchasing system is effective and all supplies, equipment, and relevant services are purchased while maintaining high quality standards and cost effectiveness. Start from responsible for process a payment of all projects as agreed issue purchasing order for all reimbursement and all contract fees process budget set up in Oracle with the accounting team conduct a payment forecast of all projects and lastly you would be responsible for sourcing the supplier data.

As Reservations Agent you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.

As Cluster Director of Revenue (2 hotels) you will set and effectively communicate the hotel pricing strategy by market segment with reference to market intelligence, buying patterns and pre-determined seasonality. You will further support and provide guidance for pricing in F&B, Spa and Other Revenue generating departments. Further you will actively participate in the production of the hotel’s annual budget for all revenue streams and assist in the creation, update and evaluation of the hotel sales and marketing plan. You will be responsible for ensuring available technology (PMS & RMS) is fully utilized and understood according to the property specific business mix and requirements and to ensure optimal use. You will then measure performance on all distribution channels, to ensure that fair market share is well achieved. Key areas of responsibility include:

• To prepare weekly accurate 3 months forecast for hotel rooms revenue by Market Segment.
• To prepare monthly accurate rolling 12 months forecast for hotel rooms revenue by Market Segment.
• To set and effectively communicate the hotel pricing strategy by market segment with reference to market intelligence, buying patterns and pre-determined seasonality, while supporting the other revenue departments for their pricing.
• To prepare and chair a weekly Revenue Meeting. Collate and distribute meeting minutes of notes on forecast and strategy changes, including weekly action plan.
• Set monthly targets of upselling revenue for front office and reservations department. 
• To provide innovate solutions and ideas for maximising the hotels total revenue management capablities.

Responsible for engaging, entertaining, interacting and providing a unique dining experience to guests. Primarily works in front of restaurant while cooking and preparing hot meals on hibachi tables directly in front of guests. Ensures correct food portions are being cooked and maintains the kitchen areas and hibachi tables clean and sanitized. Prepares and sets up food for cooking and side orders.

Oaks Port Douglas Resort is currently seeking a hard-working, dedicated and experienced individual for the role of Housekeeping Manager. This is a full-time position. The Housekeeping Manager will be responsible for the management of the entire housekeeping operations for the property.

Job Responsibilities:

• Ensure a high standard of cleanliness is evident throughout the property in Housekeeping (in rooms, public and common areas);
• Build a productive and professional relationship with Housekeepers staff members, Housekeepers clients and all contractor personal;
• Lead housekeeping team to provide an excellent cleaning service;
• Oversee daily on the job training for all cleaning employees;
• Maintain accurate financial, maintenance and inventory records.