You will support the overall Food & Beverage operation of the hotel to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to promote and ensure guest satisfaction by taking reservations (phone and email), greeting guests and accopamy them to thier table and monitor the table rotation.

·         To work as a team with colleagues, to ensure timely service and a smooth running operation.

·         To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.

·         To perform every guest interaction in a friendly and welcoming manner

·         To maintain professional telephone etiquette and a perfect understanding of reservation’s policies and procedures.

·         To be completely familiar with the services offered in the restaurant and throughout the hotel.

·         To greet and seat guests in the restaurant in a warm and friendly manner, and set the tone of welcoming hospitality that will continue during the entire guest experience.

·         To ensure that the front or the restaurant is always covered, and that the entrance to the restaurant is as welcoming and attractive as possible.

·         To check each table to ensure that it is clean, and fully set up before any guests are seated at the table.

·         To check with guests to get feedback on the quality of their experience.  Share any problems that arise with outlet managers, but try to take care of the problem at once.

·         Pitch in and help in service whenever the need arises

·         Work with the Cashier and relieve Cashiers on break

·         To assist in the preparation & service of food, prepare mis-en-place for the outlets as required.

·         Adhere to Anantara food preparation and presentation guidelines to ensure consistent quality culinary offerings to our guests.  Continually look to recommend improvements and additions to the Anantara presentation guidelines.

·         To keep all working areas clean and tidy to maintain hygienic surroundings.

·         Maintain food safety & protection. All food in working areas should be in compliance with food handling techniques, including dating, proper storage, rotation, etc. Maintain basic food safety and sanitation practices.

·         Taking responsibility for looking after all hotel property and facilities.

·         Participating in departmental training to improve departmental skills and hotel service levels.

·         Maintaining and oversee adherence to departmental checklists and cleaning schedules

·         Assisting at events, banquets and other functions as required

·         Adhering to all personal hygiene and grooming standards, fire safety rules and health & safety rules.

The Quality Assurance Officer (QAO) is primarily responsible for ensuring exceptional service delivery in relation to new AVC Owners from the point of sale through to the sale closure, ensuring the new Owner leaves the Sales Gallery with any post sale concerns or questions addressed, and that a complete verification and acknowledgement overview of the pertinent facts regarding their Ownership obligations are fully understood by the new Owner, and that the new Owner is comfortable with their purchase decision. Other responsibilities include ensuring accurate completion of all company and/or governmental documents governing new Ownerships including verifying the accuracy any consumer installment applications and contracts.

Include the following. Other duties may be assigned.   

• Conduct a complete ‘Quality Assurance and Owner Understanding and Acknowledgement’ overview with the new Owner ensuring any concerns, issues etc are fully addressed and the Owner is fully satisfied and comfortable with their decision to enter into a purchase arrangement for Anantara Vacation Club Points, 
• Ensure the accuracy of all purchase and finance installment (if applicable) documentation and that the new Owner is provided with all required documentation along with a new Owner’s kit,
• Maintain contact with the new Owner and be their primary point of contact within AVC prior to the sale closing date to ensure sale closure is on schedule, and that any incomplete or additional documents, further deposits etc and/or information is obtained in a timely manner in order to finalize the purchase, 
• Prior to sale closure provide assistance, additional information and reassurance to the new Owner should they experience post sale remorse, in order to keep the sale secured,
• Process any rescissions, once you are satisfied the sale will not proceed, in a timely fashion,
• Conduct ‘post sale procedures’, documentation, follow up training during the training induction period for all new Sales Executives,
• Conduct on a regular basis ‘ongoing training and updates sessions’ for all Gallery Sales Associates ensuring they are kept up to date in relation to post sale pre-closing new procedures etc,
• Actively monitor that the integrity of the sales presentation is not compromised, deviated from or distorted, reporting immediately to the Director of Sales any incorrect or inappropriate information that may be being presented whether through a genuine misunderstanding or otherwise so that the appropriate corrective and/or disciplinary action is taken, 
• Maintain close communications with the Corporate Contrcats Administration Department in relation to new Owners in terms of sales ready to close, rescission statuses, etc,
• Maintain a log in respect to all new Owners ‘Welcome’ follow up calls by Sales executives and advise sales management of any lapses,
• Advise the Director of Sales daily of any processed rescissions, pending sales and sales closure statuses etc, 
• Assist the Gallery Sales Administration Management in ensuring all Gallery Associates adhere to all Company and any Governmental compliance requirements, general AVC policies and procedures and that all Sales Gallery Associates act, at all times to ensure the ‘Guest Experience’ and the integrity of the ‘Anantara’ brand name are not compromised, ensuring all Gallery Associates represent the company in an ethical, moral and professional manner at all times, 
• Respond to and manage in a timely manner any Guest concerns or complaints in conjunction with any relevant departments i.e. Marketing, Club Services etc.,
• Regularly update the Director of Sales with any relevant information and ongoing feedback on the performance and any other issues concerning the operation and effectiveness of the Quality Assurance function of the Sales Gallery,
• Promote good working relationships between your Sales Gallery and all other departments within AVC ensuring clear lines of communication are maintained.

As a Spa Receptionist,  you will  assist management in daily operation and be responsible for ensuring guest satisfaction. You are the first contact with guest  and ensure all interactions are  pleasant and service oriented. you are  a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.

·         Assist in the effective operation of the Reservations department, to meet the business goals of the hotel. 

·         Adhere to all Standard Operating Procedures. 

·         Take personal responsibility for driving upselling, achieving set revenue targets by months.

·         Be fully aware at all times of the Selling Strategy, rates, packages, groups and booking status of the hotel.

·         Process and respond within 24 hours to all reservation requests and inquiries according to company standards.

·         Handle daily trace/follow up reports according to departmental requirements.

·         Check expected arrivals 1, 3 and 7 days prior according to SOP and reconfirm bookings.

·         Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.

·         Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies.

·         To be up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, and other services and facilities.

·         Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.  Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.

·         Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.

·         Maintain a motivational working environment within the department, and with other colleagues in the hotel

·         Understand how the Sales office, Group Sales Department and Front Desk relate to the Reservation Department.

·         Be knowledgeable about local seasonality and events.

·         Proactively promote other sister properties of Minor International.

·         Liaise with the Accounting Department information on Reservation procedures, reports and operational problems and payments of commission.

·         To provide assistance and friendly gesture to local representatives of tour operators and travel agencies.

·         Taking, amending and cancel reservation details as applicable.  Confirming the method of payment.  Replying to every request for information within the timeline specified by the hotel

·         To attend hotel events, daily shift briefings and training to improve professional skills.

Like all members of the kitchen team, the Commis Chef must maintain high standards of health and safety, including personal hygiene. You will be responsible for producing the most creative and excellent dishes, ensuring that the guests expectations are exceeded and fully satisfied. The person in this position must be able to effectively communicate with other members of the kitchen team, this includes being able to gracefully receive constructive criticism as well as effectively carry out orders. Additionally, a Commis Chef also needs to be able to remain calm while multi-tasking, as they are often called upon to carry out many different orders simultaneously in a brief amount of time. The Commis Chef is a part of the kitchen team, and as such must be able and willing to perform the basic tasks of food preparation and organization in the kitchen. This ability to create excellence in your own area of responsibility and to support others as they do the same is vital to the successful operation of the kitchen and to ensure the enjoyment of guests.

The Cluster Director of revenue will oversee two luxury resort in Oman with the potential for additional properties in the future. This role will serve the needs of the business, our guests and our colleagues by developing and implementing strategies to maximize the revenue and profit production of all revenue centres in Anantara resorts.

At Anantara, we are proud to represent our hotel and our country to guests from all over the world.  We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done.  Anantara employees always find new ways to look after the business, their guests, and their colleagues.   Within this, the key responsibilities for this position are:

·         Comply with MHG daily tasks policy created by MHG’s corporate revenue team.

·         Monitor the inventory 365 days a year and ensure high demand periods are managed properly and as per the selling strategy and business plan.

·         Manage IDEAS revenue system and avoid user overrides unless approved by ADOSM, GM and corporate revenue team, once IDEAS proved accuracy in forecasting and Bar suggestions.

·         To prepare weekly accurate 3 months forecast for hotel rooms revenue by Market Segment/Day.

·         To prepare monthly accurate 12 months forecast for hotel rooms revenue by Market Segment.

·         To actively participate in the production of the hotel’s annual budget and to assist in the creation, update and evaluation of the hotel Sales and Marketing plan.

·         To set and effectively communicate the hotel pricing strategy by market segment with reference to market intelligence, buying patterns and predetermined seasonality.

·         To prepare and chair a weekly SSM (Sales Strategy Meeting) along with the relevant department. Collate and distribute meeting minutes of notes on forecast and strategy changes, including a weekly action plan.

·         To ensure compliance with brand, regional and owning company Processes and Procedures pertaining to Revenue Management.

·         To continuously manipulate availability & rates while ensuring parity across all distribution channels.  This allows maximum flexibility to capture all market buying patterns while optimizing REVPAR.

·         To introduce incremental revenue generators to maximize overall hotel revenue.

·         To provide the sales team with performance analysis of top-producing accounts, thus providing required analysis to support pricing and re-contracting.

·         Set monthly targets of upselling revenue for front office and reservations department.

·         Monitor competitor availability and pricing on a daily basis, using all available tools such as Industry Reports, Internet, Ring Around, Dummy Bookings etc, and subsequently analyze & report actual performance versus competitive set.

·         Ensure available technology (PMS  & RMS) is fully utilized and understood according to property-specific business mix and requirements.

·         Ensure optimal use and measure performance on all distribution channels, to ensure that fair market share is achieved if not surpassed, e.g. rate shopper, GDS, Anantara.com, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.

·         Assist the Sales & Marketing Team in devising marketing campaigns, to ensure that the Hotel reaches the right people, at the right time, in the right place.

·         Assist in the F&B, SPA and OOD revenue strategies plan.

·         Maintaining high standards of data quality through system maintenance.

·         Responsible to drive maximum revenues through preferred Anantara Booking channels by applying relevant pricing and inventory management.

·         Ensure weekly/monthly reporting to the regional/corporate office is adhered to in a timely manner.

·         Implement a database of historical data and supervise its continuous daily capture, and subsequently produce a calendar of events required for revenue and pricing decisions.

·         Carry out analysis of Booking Patterns & Market Trends, and ensure that these are recorded to facilitate future decisions.

·         Liaise with Corporate Marketing to ensure all promotion/programmes are fully understood and right for the business.

·         Understand the dynamics of the Global, National, Regional & Local Political and Economic Market, local Competitors and all demand generators for the destination.

·         Be responsible for all Recruitment & Selection into the Revenue/Reservation department.

·         Ensure an effective Training & Development Calendar is in place & adhered to, that all Team members have a Personal Development Plan and clearly defined objectives, and that a Succession Plan exists within the department.

As Assistant Reservations Manager you will drive the performance of the reservations team on property. You will ensure that all SOP's are being adhered to, responsible for training and coaching the team members and monitoring their performance. You will further be responsible for maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team memebrs. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will drive the communication to other relevant departments, all realistic expectations of guests are met, and reservations are honoured. You will assist Revenue Management with inventory management, including maintenance of allotments, group blocks, and rate codes in all applicable systems. You will take personal responsibility for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.

• Welcome guest as they arrive at the Hotel
• Checking in and out of the guests
• Taking reservatios of walking in,telephones and email.
• Preparing bills and dealing with payments.
• To provide guests with hotel information
• Attending to customers queirries and complaimts.

As a Villa Host, you are required to maximize and exceed guest’s satisfaction by providing highly personalized, efficient and responsive service with attention to details, and anticipating guest’s needs. Take ownership and leadership of all villas assigned to you including supervising, directing, assisting and ensuring the cleanliness and maintenance of guest villas. Villa Host is instrumental to achieve our goal in providing the highest professional standards of service to our guests.