• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.

A Waiter/Waitress is on the front line of guest interactions, and as a Hospitality Ambassador for the resort should always provide prompt and courteous service delivery to all guests.You will be one of the key influencing factors in guest satisfaction, and as such it is your responsibility toensure that guests are delighted by the quality of service and comfort in our food and beverage outlets. Your main duties and responsibilities are to work as a team within all departments, ensuring the timely and efficient operation of the food and beverage outlets. You will have complete knowledge of the menus, beverages, services and facilities provided by the resort, and continuously develop your professional skills to further increase guest satisfaction. You will ensure a safe & hygienic work area, and uphold the privacy rights of the guests.

To complete the assigned culinary task in a safe and professional manner.

As a Laundry Attendant, you will coordinate the work effort of the production and dry cleaning areas of the Laundry Department. Your job responsibilities include collecting soiled linens or clothing, sorting laundry by color and fabric type, performing stain treatments, and operating laundry machines to wash and dry items. You play an important role in ensuring a memorable guest experience.

To serve the needs of the business, our guests and our colleagues by ensuring the effective management of First Aid Room/stations, life and medical insurance and other required documents by Ministry. Working closely with various departments of the hotel in matters affecting the health and well being of associates and guests.

Members of the Kitchen Pastry Department are responsible for ensuring that all visitors to the hotel are delighted by the quality, creativity, and variety of our food and beverage offerings in every area of the hotel, and that F&B is regarded as a strong point of differentiation for the hotel in its local market. A Pastry Chef de Partie is responsible for the oversight of all culinary dishes that are prepared in their section. Because of this, a successful Pastry Chef de Partie must be very knowledgeable about their specialty, as well as pastry kitchen functions in general. A person in this role must also be very organized and comfortable working in a high-pressure environment. Must also be able to give orders within their section, as well as reliably carry out orders handed down to them by the Pastry Chef. 

You will support the overall Food & Beverage operation of the resort to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served, achieved through developing and maintaining a strong team environment, delivery of prompt, courteous service in accordance with brand and Food & Beverage standards. Further you handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.

You will participate in all sales activities and work in line with the sales and marketing plan for the various market segments in order to exceed revenue and targets of Minor Hotels in Sri Lanka (Anantara Kalutara Resort, Anantara Peace Haven Tangalle Resort & AVANI Kalutara Resort). The scope of responsibility includes: promoting the hotel brand, contracting new business and maximizing revenue for the hotel. You are also in charge of establishing outstanding businesses relationships within local, domestic and international markets monitoring competitor activities and market intelligence attending travel functions and sales road shows and organizing sales trips to promote sales for the hotel. Provide a full area market intelligence service about the competition and the travel trade market and trends.  Solicit Segmentation of clientele adapted to the properties: MICE for corporate and incentive groups, Tour Operators, Online Travel Agents (OTA), High-end travel agents, Tourism Boards and relevant airlines determined by Area Director of Sales. You will report directly to the Area Director of Sales who will provide coaching and support to enable you to achieve what you are driving for.

To work as a team with colleagues, to ensure timely service and a smooth running of Restaurant operation.

To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.

To perform every guest interaction in a friendly and welcoming manner

To maintain professional telephone etiquette and a perfect understanding of reservation’s policies and procedures.

To be completely familiar with the services offered in the restaurant and throughout the hotel.

To greet and seat guests in the restaurant in a warm and friendly manner, and set the tone of  welcoming hospitality that will continue during the entire guest experience.

To ensure that the front or the restaurant is always covered, and that the entrance to the restaurant is as welcoming and attractive as possible.

To check each table to ensure that it is clean and fully set up before any guests are seated at the table.

In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, diplomat, salesperson, hotel representative, and public relations agent, all of which needs to be portrayed with utmost politeness, efficiency, and friendliness. Additionally, you will monitor daily guest arrivals, ensuring all reservations are honored, requests are carried out and realistic expectations are met. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.