• Anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
• Knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
• Responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of TIVOLI at all times.
• Ensure all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• Proactive and innovative, suggesting alternatives that meet guest needs in enjoying their TIVOLI experience.
• Develop a close and harmonious working relationship with all hotel departments,
• Attend hotel events, daily shift briefings and training to improve professional skills.

The Assistant Accountant is part of a team which administers the efficient and effective operation of all financial aspects of the Anantara development, sales and marketing operations. The focus of this role is to handle the day to day processing of procurement transactions (purchases of goods and services) from suppliers and expenses claims from employees.

Key Responsibilities:
• Learn, develop and maintain expertise in the operation of the relevant elements of the Oracle procurement and expenses processing systems.
• Gain understanding of all relevant policies, procedures and internal controls for procurement and expenses and comply with these at all times.
• Set up new vendor (supplier) accounts.
• Process purchase requisitions, invoices, expenses claims and other expenditure source documents including appropriate coding of transactions to the chart of accounts.
• Liaise with vendors (suppliers) and employees in relation to queries concerning invoices and expenses claims to ensure that Anantara receives all necessary documentation and explanations to support expenditure transactions.
• Liaise with transaction approvers to ensure there are no delays in obtaining approvals for purchase requisitions.
• Liaise with colleagues at all locations to answer queries in relation to the status of procurement and expenses transactions.
• Liaise with the shared Accounts Payable team to ensure that vendors and employees are paid in accordance with policy and agreed terms.
• Share information with accounting colleagues to ensure that accruals and prepayments are properly recorded at the end of each month.
• Ensures month-end closing timelines are followed and managed effectively.
• Performs regular ad hoc report as requested by Assistant financial controller

You are a strong and experienced hotel ambassador who excels at maximizing the experience and satisfaction of the hotel guests. You will be responsible for taking care of our guests and our team members by coordinating all operations of the hotel. You will ensure that all team members are up to date with the current knowledge of all the hotel products and services including room types, rates, facilities, food and beverage outlets, spa and health club. You will monitor all arrivals, ensuring all guest requests are carried out smoothly and that all reservations are dealt with as efficiently as possible.

You will be one of key supports for Director of Sales, passionately and enthusiastically directing day-to-day activities of the sales team by inspiring and coaching them to drive results. Further you will support to drive the preparation of the annual departmental operating budget, the hotel sales, marketing and business plan. As Assistant Director of Sales you will be involved in sales forecasting with the Revenue Manager and also developing special events and sales blitzes to showcase the hotel to potential clients. You will develop rapports with key clients and feel comfortable taking risks by entering into new markets. You will have a presence at trade shows and major market events, locally and nationally, to promote new business and increase sales for the hotel.

You will be reporting to Director of Sales

As Room Attendant you will have a big influence on guest experience. Your attention to detail in the preparation of their room is essential and will appeal to many of their senses - touch, smell, sight and hear. It will be your responsibility to ensure that the room is cleaned and prepared to highest standard to exceed guest expectation and ensure that their experience starts off on the right note.

As Learning Manager, you will be a role model for our Team Members. From day one, you will be involved in their journey preparing and monitoring individual development plans, organising training activities, and supporting them through learning and development opportunities.You will also support the Property Leadership Team with advice on how best to improve team member’s skills and capabilities in order to ensure customer satisfaction.

Members of the Kitchen Department are responsible for ensuring that all visitors to the hotel are delighted by the quality, creativity, and variety of our food and beverage offerings in every area of the hotel, and that F&B is regarded as a strong point of differentiation for the hotel in its local market. A Chef de Partie is responsible for the oversight of all culinary dishes that are prepared in their section. Because of this, a successful Chef de Partie must be very knowledgeable about their specialty, as well as culinary functions in general. A person in this role must also be very organized and comfortable working in a high-pressure environment. A Chef de Partie must also be able to give orders within their section, as well as reliably carry out orders handed down to them by the Sous Chef and Head Chef.

As Restaurant Manager you will lead the operations of a specific outlet. Your key duties and responsibilities will be to ensure profitable operations, achieve outlet business goals, accurately forecast business demands, work with management to develop & execute the marketing plan, ensure the manning schedule is up to date, oversee regular preventative maintenance, maintain outlet safety and sanitation standards, and lead by example through a 'hands on' approach to motivate team members to excel. You will also manage team member performance, identify any training needs, develop and deliver the required training for supervisors and team members in an effective way to maximise guest satisfaction and develop team members to enable them to achieve their career goals.

As Outlet Manager you will lead the operations of a specific outlet. Your key duties and responsibilities will be to ensure profitable operations, achieve outlet business goals, accurately forecast business demands, work with management to develop & execute the marketing plan, ensure the manning schedule is up to date, oversee regular preventative maintenance, maintain outlet safety and sanitation standards, and lead by example through a 'hands on' approach to motivate team members to excel. You will also manage team member performance, identify any training needs, develop and deliver the required training for supervisors and team members in an effective way to maximise guest satisfaction and develop team members to enable them to achieve their career goals.

You will support the overall Food & Beverage operation of the resort to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served, achieved through developing and maintaining a strong team environment, delivery of prompt, courteous service in accordance with brand and Food & Beverage standards. Further you handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.