As a Villa Host, you are required to maximize and exceed guest’s satisfaction by providing highly personalized, efficient and responsive service with attention to details, and anticipating guest’s needs. Take ownership and leadership of all villas assigned to you including supervising, directing, assisting and ensuring the cleanliness and maintenance of guest villas. Villa Host is instrumental to achieve our goal in providing the highest professional standards of service to our guests.

 Ensure that all Guest Rooms are properly cleaned at all times, in line with the hotel’s Standard Operating Procedures for cleaning these areas.

-  Ensure all special requests are met

-  Ensures any special requests from guests are carried out and delivered on time

-  Ensure all health & safety requirements are followed

-  Ensure records are maintained for required reports

-  Any additional tasks related to Housekeeping and Hotel Operation to be completed on time

Preparing and producing monthly forecasts, annual budgets, 5-year plan and feasibility of various initiatives. Assisting in enforcing, documenting and establishing adequate controls for all revenues and expenses and safeguard of assets. Assisting in implementing and maintaining acceptable accounting practices and procedures as required by Company’s policy, and generally accepted accounting practices

You are a bar professional which is in an artistic and creative role, and as such the management team will look to you to develop original and exciting beverages using the best of local ingredients and traditions. You are responsible for ensuring that guests are delighted by the quality, creativity and variety of our beverage offerings. Your key duties and responsibilities are to serve the guests in accordance with our standards and quality in a gracious and courteous manner, to make sure that the bar is professionally set up at all times, and to process drink orders quickly and efficiently. You will be expected to take pride in all facets of service, quality, appearance, and cleanliness of yourself and your area of responsibility, and you must understand and adhere to the Beverage Department Standard Operating Procedures, and Beverage Manual.

This role is focused on creating and maintaining a high profile and positive image for the hotel and encouraging customer preference for the hotel by effectively communicating with media and industry partners. You will work closely with the hotel teams and the Corporate PR team to achieve international and regional PR exposure, manage media relations and build loyalty amongst top tier media on behalf of the hotel and the brand, with the objective of keeping the hotel and the brand front of mind, driving revenue and helping the property to achieve their commercial objectives.

Your role means relaxation and indulgence to our guests. Aside from providing quality massage therapies and body treatments, your responsibility will include stock monitoring, promoting products to clients, and keeping all areas clean and organized. You will play a big role in creating amazing stories for our guests.

You will responsible to support guests, particularly those involved in coordinating meetings and conferences, in ensuring that all of their audio-visual and IT needs are met, and that all their IT equipment works to their full satisfaction. You will maintain a full and thorough knowledge of standard IT equipment and how it all works together, including PCs, laser projectors, audio speakers, TVs, DVD players, CD-ROM players as well as to maintain a full and working knowledge of hardware, operating systems, application software and supporting tools available in the market today.

Assist in the effective operation of the Reservations department, to meet the business goals of the hotel. Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance. Drive the implementation of all sales and promotional programmes of the hotel.  Take personal responsibility for driving Upselling within the property.Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies. Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies. Quality check reservations made the previous day.Assist in management administration with regard to staffing: Attendance Sheet, time and leave management etc.Provide assistance and friendly gesture to local representatives of tour operators and travel agencies.

As Reservations Officer you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.

Like all members of the kitchen team, the Commis Chef must maintain high standards of health and safety, including personal hygiene. You will be responsible for producing the most creative and excellent dishes, ensuring that the guests expectations are exceeded and fully satisfied. The person in this position must be able to effectively communicate with other members of the kitchen team, this includes being able to gracefully receive constructive criticism as well as effectively carry out orders. Additionally, a Commis Chef also needs to be able to remain calm while multi-tasking, as they are often called upon to carry out many different orders simultaneously in a brief amount of time. The Commis Chef is a part of the kitchen team, and as such must be able and willing to perform the basic tasks of food preparation and organization in the kitchen. This ability to create excellence in your own area of responsibility and to support others as they do the same is vital to the successful operation of the kitchen and to ensure the enjoyment of guests.