Like all members of the kitchen team, the Commis Chef must maintain high standards of health and safety, including personal hygiene. You will be responsible for producing the most creative and excellent dishes, ensuring that the guests expectations are exceeded and fully satisfied. The person in this position must be able to effectively communicate with other members of the kitchen team, this includes being able to gracefully receive constructive criticism as well as effectively carry out orders. Additionally, a Commis Chef also needs to be able to remain calm while multi-tasking, as they are often called upon to carry out many different orders simultaneously in a brief amount of time. The Commis Chef is a part of the kitchen team, and as such must be able and willing to perform the basic tasks of food preparation and organization in the kitchen. This ability to create excellence in your own area of responsibility and to support others as they do the same is vital to the successful operation of the kitchen and to ensure the enjoyment of guests.

As Room Attendant you will have a big influence on guest experience. Your attention to detail in the preparation of their room is essential and will appeal to many of their senses - touch, smell, sight and hear. It will be your responsibility to ensure that the room is cleaned and prepared to highest standard to exceed guest expectation and ensure that their experience starts off on the right note.

As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done.  Anantara employees always find new ways to look after the business, their guests, and their colleagues.   Within this, the key responsibilities for this position are:

• Consistently offer professional, friendly and engaging service
• Welcome guests to the pool and beach facilities and ensure they have a safe and enjoyable experience
• Assist in the cleanliness and the daily upkeep of the area
• Guard and safeguard all guests members using the pool and beach facilities
• Ensure that proper pool testing has taken place prior to guests using the facility
• Ensure all guests are aware of the rules of the facilities
• Provide a high level of guest satisfaction and safety through effective communication
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Other duties as assigned

·         Pool and Beach

• Comply with all health and safety regulations and standards for all users around the water
• Check water quality and clarity throughout shift, to ensure consistency and report any defects to appropriate department and resort supervisors
• Report all repair & maintenance requirements’ of water facilities and services
• Legibly document relevant  information in logbook
• Maintain hotel’s standards, policies and procedures
• Clearly communicate with proper grammar in English to the guests’ understanding both written and spoken
• Set up workstation(s) with necessary supplies along with maintaining cleanliness throughout the shift
• Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction
• Ensure that equipment is properly cleaned, stored and is secure when not in use
• Assist the Towel Attendants as necessary
• Carry out other duties as required by management from time to time, such as but not limited to lateral service in other parts of the Sports Club or Hotel and overnight cleaning

·         Leadership

• Assist the leadership in maintaining a clean, safe and accident free environment
• Perform Pools & Beach coverage tasks list
• Create and develop new processes for future operations.
• Be an ambassador for Anantara
• Training and Development
• Participate in weekly and monthly life guard training as set out by Senior Lifeguard, Supervisors or Manager.
• Keep a log book of all trainings
• Participate in recertification’s every 2 years
• Participate in ad hoc on-the-job individual and team trainings as needed, which is aimed to ensure that all team members have the adequate job and product knowledge
• Report to Senior Lifeguard to rectify any lack in knowledge immediately
• Have sound knowledge of the hotel’s fire safety procedure
• Successfully complete the training and certification process

·         Communication

• Ability to maintain confidentiality of all guest information and pertinent hotel data
• Ensure that all communication with members, guests and colleagues is complete, accurate, engaging and positive
• Attend designated meetings, daily line-ups and communicate all challenges and successes with the rest of the team
• Co-ordinate Lateral service throughout the Recreation.
• Promptly, accurately and consistently report all guest incidents and how they were solved
• Perform all tasks as detailed in daily task list and check list
• Full understanding of the Recreation’s Activities and events
• Follow maintenance program and cleaning schedule
• Participate in work related project teams

Position Overview:

Serve as the key contact point for our customers, provide customer service and reservation service to customers in the language of their choice. Also liaise closely with the Call Center production team and Financial Services departments, ensure guest agreement form are processed and payments collected in an accurate and timely manner.

Key Responsibilities:

• Assist Production team for the hotel and preview reservation processes, includes checking availability, making reservation, amendment or cancellation, processing payment, and in a timely, courteous and efficient manner

• Update system accurately, such as CRM, SPI, Miles or other new system will be added in the future

• Provide a high level of service for both customers and other departments in the company

• Handle all customer enquiries or complaint to a satisfactory resolution

• Establish and maintain an excellent working relationship with the teammates, other departments in the company, hotels, and the partners of the company.

• Represent Anantara Vacation Club in a professional, courteous and sincere fashion in order to foster good working relationships with all our customers, internal and external in line with company values

• Complete other tasks that may be assigned by Management from time to time

• Strive to achieve key performance indicators from Management and the company

You are a strong and experienced hotel ambassador who excels at maximizing the experience and satisfaction of the hotel guests. You will be responsible for taking care of our guests and our team members by coordinating all operations of the hotel. You will ensure that all team members are up to date with the current knowledge of all the hotel products and services including room types, rates, facilities, food and beverage outlets, spa and health club. You will monitor all arrivals, ensuring all guest requests are carried out smoothly and that all reservations are dealt with as efficiently as possible.

You will participate in all sales activities and work in line with the sales and marketing plan for the various market segments in order to exceed hotel revenue and targets. The scope of responsibility includes: promoting the hotel brand, contracting new business and maximizing revenue for the hotel.  You are also in charge of establishing outstanding businesses relationships within local, domestic and international markets monitoring competitor activities and market intelligence attending travel functions and sales road shows and organizing sales trips to promote sales for the hotel.  We will provide training that will equip you to be a confident Sales Manager who stands out in the market by achieving exceptional results.  You will report directly to the Director of Revenue who will provide coaching and support to enable you to achieve what you are driving for. 

Like all members of the kitchen team, the Commis Chef must maintain high standards of health and safety, including personal hygiene. You will be responsible for producing the most creative and excellent dishes, ensuring that the guests expectations are exceeded and fully satisfied. The person in this position must be able to effectively communicate with other members of the kitchen team, this includes being able to gracefully receive constructive criticism as well as effectively carry out orders. Additionally, a Commis Chef also needs to be able to remain calm while multi-tasking, as they are often called upon to carry out many different orders simultaneously in a brief amount of time. The Commis Chef is a part of the kitchen team, and as such must be able and willing to perform the basic tasks of food preparation and organization in the kitchen. This ability to create excellence in your own area of responsibility and to support others as they do the same is vital to the successful operation of the kitchen and to ensure the enjoyment of guests.

Your role means relaxation and indulgence to our guests. Aside from providing quality massage therapies and body treatments, your responsibility will include stock monitoring, promoting products to clients, and keeping all areas clean and organized. You will play a big role in creating amazing stories for our guests.

• Assist in the effective operation of the Reservations department, to meet the business goals of the hotel. 
• Take personal responsibility for driving upselling, achieving set revenue targets by months.
• Be fully aware at all times of the Selling Strategy, rates, packages, groups and booking status of the hotel.
• Process and respond within 24 hours to all reservation requests and inquiries according to company standards.
• Handle daily trace/follow up reports according to departmental requirements.
• Check expected arrivals 1, 3 and 7 days prior according to SOP and reconfirm bookings.
• Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.
• Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies.
• To be up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
• Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.  Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.