As IT Manager,you are responsible to ensure the smooth and efficient operation of the IT department. The key responsibilities for this position are:

• Review, maintain, and support the IT environment, including computer and telephone hardware, networks, peripherals, software, applications, and security.
• Monitor hardware and software licensing to ensure all equipment and software is properly licensed.
• Monitor IT operations, including performance and capacity planning, dashboard reporting, diagnostics, and remediation.
• Have schedule monthly opera audit / Infor / Micros and other hotel key systems
• Ensure backup/recovery functions are performed on scheduled basis.
• Organize and coordinate IT projects as may be required to update and maintain IT environment at the front of the technological curve. 
• Participate in tactical and strategic planning for IT with property and corporate leadership. 
• Provide time, equipment, and budgeted financial resources to keep staff professional certifications current and in concert with the evolving IT environment.
• Oversee and troubleshoot telephone technology throughout the property. 
• Ensure all IT policies and procedures are fully implemented and consistently followed in all departments. 
• Conduct training for other operating departments on IT matters.

You will serve the needs of the business, our guests and our colleagues by safeguarding the physical well-being of the property, and its employees and guests. The key responsibilities for this position are:

• Establish and oversee property emergency and applicable safety programs in accordance with required laws.
• Ensure compliance with building and safety codes, and other regulations. Work with local building code officials as required.
• Investigate safety issues by interviewing those involved in the accident/incident to determine causes and recommend solutions.
• Direct and administer the patrol of all areas of the property to observe and identify potential safety risks, security risks, and undesirable conditions. 
• Direct and lead investigations of accidents, thefts, property loss, and unlawful activities.
• Develop and Implement safety and emergency policies and procedures in the property. 
• Direct response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies, and threats to life and/or property.
• Maintain awareness of all current regulations, laws, and Avani corporate guidelines, and ensure property loss prevention policies and procedures are in compliance. 
• Administer the property safety program.
• Conduct training for other operating departments on loss prevention and safety  matters.

You will be the voice of our AVANI brand to handle all marketing communications matters, develop and maintain effective communications on E-communications and E-Marketing as well as maintaining relationships with media bodies, society and opinion leaders and other key stakeholders to ensure that the brand is moving to the desired directions.The key responsibilities for this position are:

• Ensure that you fully understand the business strategy and positioning of the Avani Sepang Goldcoast Resort brand, and that you are able to effectively articulate this positioning in the marketplace.  This is a responsibility of ALL sales and marketing professionals, regardless of their responsibility level
• Work with digital team in the implementation of the online campaign (website, SEM and social media) and ensure all relevant communication is available on property websites. Work closely with E-Commerce team on the plan and execution of projects.
• Work within budgets and drive programs to maximize return on investments.  Ensure marketing and PR tactics align with brand standards, and receive maximum media coverage.
• Build business/market share by thinking of new ways to promote company and by participating in events to increase sales and profits.
• Coordinate on-going research of the industry to detect market trends and related information for development of new marketing strategies.  Make reasonable recommendations to improve potential from various markets.  Set and monitor success metrics.
• Assist with on-boarding of new agency partners such as creative, PR or digital agencies.  Manage relationships on a day-to-day basis.
• Liaise with brand marketing and PR agencies to execute; creative campaign, media buy, press outreach, events, and crisis communications.
• Assist in the development of the Avani brand voice and fit within the Southeast Asian culture.
• Assist in the development of property marketing/ PR materials and toolkits. 
• Collect, compile and maintain media clip archive and monthly reports.  Be prepared to support findings with analysis.
• Translate brand positioning and attributes into effective marketing communication.
• Manage and maintain email campaigns, website and social channel update schedule to ensure all changes/posts are accurate and timely.
• Monitor competitive set activities to properly adjust execution based on environment
• Develop and maintain positive relationships with in the business and social community.
• Develop and maintain contacts with local and international media
• Oversee the writing, editing and production of company publications, ensuring that they conform to standards.

• Determining the marketing plan for the Brand (including promotional activities, advertising spending and mix)
• Preparing brand marketing programs and budgets
• Assisting the Merchandising team in developing promotion plans and calendar and executing the plans
• Managing the production of product catalogues and other marketing materials
• Conducting marketing and promotion testing if applicable
• Assisting Brand in managing relationship with external advertising agency
• Managing the production of materials for media and in-store purposes
• Tracking the effectiveness of promotional campaign on a monthly basis
• Developing annual tactical retail marketing toolkit
• Liaising with principal on marketing campaigns and initiatives 
• Maintaining good working relationship with Operations team to ensure proper implementation of marketing plan aligned with the Brand’s goal
• Giving support in preparing CRM initiatives, e.g. e-mail blasts, newsletters, member events
• Coordinating with the brand Head Quarter office to ensure smooth delivery process of all products ordered whilst keeping balance with the store operations team, e.g. cost control activities, etc.
• Sourcing suppliers, negotiate on behalf of the Brand’s prices policy, terms and conditions
• Maintaining optimum level of inventories whilst achieving sales, cost and stock turn objectives
• Providing recommendations to counter team on effective purchasing strategies, including supply quantity, collection availability and prices

The E-Commerce Manager/Assistant Manager is responsible for the strategy to maximize the exposure of the property across all online distribution and communication channels to ensure increased room revenues, decreased operational costs, and optimal return on investment. The E-Commerce Manager/Assistant Manager leads the strategy for guest communications, e-marketing efforts, and database marketing to continually optimize: brand consistency, the guest experience, conversion, incremental revenues, guest retention, and guest loyalty for the property and the brand

As Revenue Manager you will set and effectively communicate the hotel pricing strategy by market segment with reference to market intelligence, buying patterns and pre-determined seasonality.Further you will actively participate in the production of the hotel’s annual budget and assist in the creation, update and evaluation of the hotel sales and marketing plan. You will be responsible for ensuring available technology (PMS & RMS) is fully utilized and understood according to the property specific business mix and requirements and to ensure optimal use. You will then measure performance on all distribution channels, to ensure that fair market share is well achieved. Key areas of responsibility include:

• To prepare weekly accurate 3 months forecast for hotel rooms revenue by Market Segment.
• To prepare monthly accurate rolling 12 months forecast for hotel rooms revenue by Market Segment.
• To set and effectively communicate the hotel pricing strategy by market segment with reference to market intelligence, buying patterns and pre-determined seasonality.
• To prepare and chair a weekly Revenue Meeting. 
• Collate and distribute meeting minutes of notes on forecast and strategy changes, including weekly action plan.
• Set monthly targets of upselling revenue for front office and reservations department.

As Assistant Learning Manager, you will be a role model for our Team Members. From day one, you will be involved in their journey preparing and monitoring individual development plans, organizing training activities, and supporting them through learning and development opportunities. You will be the main person to lead/ organize all related wellness activities for all Team Members for their well-being. You will also support the Property Leadership Team with advice on how best to improve team member’s skills and capabilities in order to ensure customer satisfaction.

1. Management Report
     o Take full responsibility for timely, accurate, and appropriate management information 
     o Ensure reporting procedures are clearly defined and updated to reflect the business needs currently and in the future. Take part in regular reviews with the operational management team
     o Provide input of financial planning, e.g. loss stores management from loss to break-even and profit, allocation of resources among various projects, renovation generates more returns

2. Budget Management
     o Response for annual budget preparation that includes reviewing present and future business plans to develop the annual budget
     o Monitor and control business performance by comparison of actual results versus budget on continuous basis and propose the areas of improvement
     o Reduce risk which may occur to the brand.  Ensure the operation is complied with tax regulations and financial statements reflect all related transactions in each period
     o Improve working capital, return on assets and CAPEX management

As Executive Chef you will be responsible for leading the overall kitchen operations of the hotel. You will train and manage kitchen team members, supervise/coordinate all related culinary activities, estimate food consumption and purchase of food, select and develop recipes. Further you would need to standardize production of dishes to ensure consistent quality, establish presentation, technique and quality standards, plan and price menus, ensure proper equipment operation/maintenance, and ensure proper safety and sanitation in the kitchen. You may be required to cook certain dishes for special occasions and will oversee special catering events. The Executive Chef is directly responsible for hiring, people development and performance reviews of the kitchen team and will report to the General Manager. Additionally the Executive Chef will be responsible for driving revenue and ensuring the profitable kitchen operations.

职位描述

Each Vacation Consultant is responsible for consistent and accurate presentations to Anantara Vacation Club (AVC) tour guests, to achieve defined revenue targets, while at all times maintaining a professional and personal image in upholding AVC’s standards of integrity, quality and service to both internal and external customers. 

每一位旅游顾问须负责为安纳塔拉度假会的客人作确实的介绍会，以实现既定的收入目标，同时始终保持专业和个人形象，以维持安纳塔拉度假会内部和外部客户的诚信，质量和服务标准。

You will be given specific training to familiarize yourself with the intricacies of AVC’s Points Shared Ownership Product, the content of all legal documentation and the compliance rules and presentations policies to ensure you have a thorough understanding of your career responsibilities.
Include the following. Other duties may be assigned.

您将接受特定的培训，以熟悉安纳塔拉度假会积分会籍产品的细节，所有法律文件的内容以及合规性规则和演示政策，以确保您全面了解自己的职业责任，包括以下，其他职责可能另行分配。

• Effectively deliver required revenue targets

有效的实现所需的收入目标

• Present the AVC Presentation consistently and accurately

准确呈现安纳塔拉度假会的会籍介紹

• Maintain current presentations information and materials

维护当前的介紹会信息和资料

• Be an active and punctual participant in all presentations and training meetings

积极参与所有介紹会和培训会议

• Support the companies marketing strategies

支持公司的营销策略

• Treat all guests whether they purchase or not with the utmost respect and courtesy ensuring high levels of customer satisfaction

无论客人是否购买，以最大的尊重和礼貌对待所有客人，以确保高水平的客户满意度

• Set and review performance goals weekly, monthly and year-to-date

设定每周，每月和年初绩效目标并审核

• Ensure that at all times you represent the company in an ethical, moral and professional manner, ensuring that the company and its associated brands are not compromised

确保您始终以道德和专业的方式代表公司，并确保公司及其相关品牌不受损害

• Adhere to the ‘New Owner’ quality assurance and follow up procedures as determined by your direct report

与“新会员”的质量确保维持密切关系及后续服务并向上呈报

• Respect and participate with your colleagues to maintain a ‘one team’ ethos

尊重并与您的同事一起保持“团队”的精神