Like all members of the kitchen team, the Commis Chef must maintain high standards of health and safety, including personal hygiene. You will be responsible for producing the most creative and excellent dishes, ensuring that the guests expectations are exceeded and fully satisfied. The person in this position must be able to effectively communicate with other members of the kitchen team, this includes being able to gracefully receive constructive criticism as well as effectively carry out orders. Additionally, a Commis Chef also needs to be able to remain calm while multi-tasking, as they are often called upon to carry out many different orders simultaneously in a brief amount of time. The Commis Chef is a part of the kitchen team, and as such must be able and willing to perform the basic tasks of food preparation and organization in the kitchen. This ability to create excellence in your own area of responsibility and to support others as they do the same is vital to the successful operation of the kitchen and to ensure the enjoyment of guests.

You are a bar professional which is in an artistic and creative role, and as such the management team will look to you to develop original and exciting beverages using the best of local ingredients and traditions. You are responsible for ensuring that guests are delighted by the quality, creativity and variety of our beverage offerings. Your key duties and responsibilities are to serve the guests in accordance with our standards and quality in a gracious and courteous manner, to make sure that the bar is professionally set up at all times, and to process drink orders quickly and efficiently. You will be expected to take pride in all facets of service, quality, appearance, and cleanliness of yourself and your area of responsibility, and you must understand and adhere to the Beverage Department Standard Operating Procedures, and Beverage Manual.

As Restaurant Manager you will lead the operations of a specific outlet. Your key duties and responsibilities will be to ensure profitable operations, achieve outlet business goals, accurately forecast business demands, work with management to develop & execute the marketing plan, ensure the manning schedule is up to date, oversee regular preventative maintenance, maintain outlet safety and sanitation standards, and lead by example through a -hands on- approach to motivate team members to excel. You will also manage team member performance, identify any training needs, develop and deliver the required training for supervisors and team members in an effective way to maximise guest satisfaction and develop team members to enable them to achieve their career goals.

To serve the needs of the business, our guests and our colleagues by prompt and courteous service delivery to all guests, as a Hospitality Ambassador for the Restaurant.

At Oaks Hotels & Resorts, we are seeking an Executive Chef to drive and manage the daily kitchen operations and a variety of events held at our property.

Passionate about food. Reliable. Hard-working. Inspiring leader. Does this sound like you? Then we want to hear from you! We are looking for enthusiastic, creative, and fully qualified chefs who will lead our busy kitchen!

You will ensure that all guests are delighted by the quality, creativity, and variety of our food and beverage offerings in every area of the hotel, and that F&B is regarded as a strong point of differentiation for the hotel in its local market. As Executive Chef you will be responsible for leading the overall kitchen operations of the hotel. You will train and manage kitchen team members, supervise/coordinate all culinary related activities, estimate food consumption and purchase of food, select and develop recipes. Furthermore, you will need to standardize production of dishes to ensure consistent quality, establish presentation, technique and quality standards, plan and price menus, ensure proper equipment operation/maintenance, and ensure proper safety and sanitation in the kitchen. You may be required to cook certain dishes for special occasions and will oversee special catering events. The Executive Chef is directly responsible for hiring, people development and performance reviews of the kitchen. Additionally, the Executive Chef will be responsible for driving revenue and ensuring profitable kitchen operations.

Position Overview:

This position primarily exists to support the Club Services and Inventory team. Club Services Administrator to provide general administrative support, so that the department as a whole can deliver the expected level of customer service and reservation service to Club Owners as well the inventory growth requirements. 

The person in this role will also provide general administrative support, so that the department as a whole can deliver the expected level of customer service and reservation service to Points Owners. 

Key Responsibilities:

• Assist in the department objective to deliver a high level of customer service for Club Points Owners through the Club Services centre, on- line website and communications

• On-going admin support of Club Services to ensure high customer satisfaction levels

• Supporting in inter-departments communications between China and Thailand including translations of internal emails between English and Simplified Chinese

• Liaising with relevant government departments (e.g. Immigration Department) to ensure Ownership Packages are well received and delivered to the Club Points Owners in timely manner

• Liaising with new partners to set up accounts

• Maintain good and ongoing relationship with external partners in China and potentially support the sourcing of new partner contacts

• Document workflow for all department processes and review for streamlining and improvement, including but not limited to English-Chinese translations, printing and scanning documents

• Serve as in-house trainer and user coordinator for IT systems and tools (e.g. Echo, Salesforce, Hotel Manager and AVC website, WeChat mini programme), as well as interface with external systems and service providers; including but not limited to Chinese e-contents checks and updates, liaising with local IT for both hardware and software setup, managing points redemption partners’ systems

• Regular audit of Owner website and OTA’s to review and potential concerns/conflicts and errors and report to the appropriate department to amend

• Assist with the administration of systems and data

• Execute all processes related to owner e-communications, such newsletters, greetings, promotions, club fee invoicing and other outbound campaigns

• To keep a digital photo library for business use

• To keep records of all the updated artwork for future reference

• To make sure that the graphics workspace is cleaned and organized in workflow manner at all times

• Represent Anantara Vacation Club in a professional, courteous and sincere fashion in order to foster good working relationships with all our customers, internal and external in line with company values

• Facilitate department activities in support of the leaders’ objectives and requirements

• Complete other tasks that may be assigned by Management from time to time

You will serve the needs of the business, our guests and our team members by coordinating timely completion of the night audit function. You will be responsible for ensuring that all the financial transactions of the hotel are conducted to the highest standards of honesty and integrity. You will be the main point of guest contact and ensure efficient operation of the Front desk during the night hours of operation.

The Housekeeping Desk Coordinator oversees the housekeeping administrative tasks. This involves taking calls from guests, looking after housekeeping supplies and coordinating the team. The housekeeping team plays an important role in the daily operations by cleaning and maintaining the guest rooms and public areas at the highest level. As one of the largest departments in the hotel, this is an influential role.

You will assist in the effective operation of the reservations department, to meet the business goals of the hotel, according to instructions given by the Reservation Manager. You will manage incoming reservation requests in order to avoid a back log, ensure daily trace reports/follow up systems are being used effectively and maintain effective office administrative procedures within the department to-detect-and-safeguard against double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.-

·         To anticipate all guest needs and handle all guest inquiries

·         To participate in the effective day to day operation at the Bell service desk.

·         To have complete knowledge of the hotel products and services, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.

·         To ensure lobby area is clean and tidy at all times.

·         To greet and acknowledge all guests, welcoming them in a polite and friendly manner.

·         Assist guests with the luggage, and provide a luggage storage service for guest.

·         To coordinate delivery of messages and other items to the guest room

·         To assist guests who require special attention.

·         Complete all other shift duties as outlined on shift checklist.

·         To assist in ensuring that the transportation arrangements of the hotel work perfectly, including the coordination of taxi’s, private vehicles, limousines and other vehicles.

·         Assist all other areas of the hotel when required.