职位描述

Each Vacation Consultant is responsible for consistent and accurate presentations to Anantara Vacation Club (AVC) tour guests, to achieve defined revenue targets, while at all times maintaining a professional and personal image in upholding AVC’s standards of integrity, quality and service to both internal and external customers. 

每一位旅游顾问须负责为安纳塔拉度假会的客人作确实的介绍会，以实现既定的收入目标，同时始终保持专业和个人形象，以维持安纳塔拉度假会内部和外部客户的诚信，质量和服务标准。

You will be given specific training to familiarize yourself with the intricacies of AVC’s Points Shared Ownership Product, the content of all legal documentation and the compliance rules and presentations policies to ensure you have a thorough understanding of your career responsibilities.
Include the following. Other duties may be assigned.

您将接受特定的培训，以熟悉安纳塔拉度假会积分会籍产品的细节，所有法律文件的内容以及合规性规则和演示政策，以确保您全面了解自己的职业责任，包括以下，其他职责可能另行分配。

• Effectively deliver required revenue targets

有效的实现所需的收入目标

• Present the AVC Presentation consistently and accurately

准确呈现安纳塔拉度假会的会籍介紹

• Maintain current presentations information and materials

维护当前的介紹会信息和资料

• Be an active and punctual participant in all presentations and training meetings

积极参与所有介紹会和培训会议

• Support the companies marketing strategies

支持公司的营销策略

• Treat all guests whether they purchase or not with the utmost respect and courtesy ensuring high levels of customer satisfaction

无论客人是否购买，以最大的尊重和礼貌对待所有客人，以确保高水平的客户满意度

• Set and review performance goals weekly, monthly and year-to-date

设定每周，每月和年初绩效目标并审核

• Ensure that at all times you represent the company in an ethical, moral and professional manner, ensuring that the company and its associated brands are not compromised

确保您始终以道德和专业的方式代表公司，并确保公司及其相关品牌不受损害

• Adhere to the ‘New Owner’ quality assurance and follow up procedures as determined by your direct report

与“新会员”的质量确保维持密切关系及后续服务并向上呈报

• Respect and participate with your colleagues to maintain a ‘one team’ ethos

尊重并与您的同事一起保持“团队”的精神

Position Overview:

To serve as the key contact point for our Club Owners, providing customer service and reservation service to Club Owners in the language of their choice.   To also liaise closely with the Contract Administration and Financial Services departments, ensuring sales contracts are processed and payments collected in an accurate and timely manner.

Key Responsibilities:

• Provide a high level of customer service for Club Points Owners through the Club Services centre, website and various communication channels, ensuring a high level of customer satisfaction

• Ensure Club Owners Points and other reservations are handled in a timely, courteous and efficient manner

• Handle all customer concerns or complaint to a satisfactory resolution

• Establish and maintain an excellent working relationship with Exchange companies, alliance partners, Anantara Resorts and other MINOR departments

• Encourage use of Club resorts to achieve a high occupancy and maximum use of space

As Revenue Manager at one of our property in Bangkok, you will Maximise revenue and profit through the strategic coordination of RM processes and procedures. You will also partner closely with key stakeholders (incl. Sales, Marketing, Reservations, Operations Excellence, Finance) to drive Total Hotel Profit Optimisation (THPO) across F&B, Spa, Activities, and other revenues.  Explicitly quantify and weigh key drivers of contribution margin when formulating, explaining, and executing strategies across the Resort.. You will consult regularly with Commercial and Operational Leaders of F&B, Spa, Activities, and other revenues to support strategies and analyses of products, marketing, pricing, and packaging.  Activities include, but are not limited to, competitive analysis, modelling, menu engineering and promotional activity. Key areas of responsibility include:

• To conduct research and analysis of other Wellness Retreat internationally.
• To develop data collection method and its procedure based on available technologies then proceed on data collection and analyse them for potential business growth.
•  To analyse RAKxa business model and identify business opportunity within a wellness tourism and must be able to advise the findings to senior management.
•  To analyse package performance and improve those with low performance scores.
• To prepare weekly accurate 3 months forecast for hotel rooms revenue by Market Segment.
• To prepare monthly accurate rolling 12 months forecast for hotel rooms revenue by Market Segment.
• To set and effectively communicate the hotel pricing strategy by market segment with reference to market intelligence, buying patterns and pre-determined seasonality.
• To prepare and chair a weekly Revenue Meeting. 
• Collate and distribute meeting minutes of notes on forecast and strategy changes, including weekly action plan.
• Set monthly targets of up-selling revenue for front office and reservations department.

As an education counselor with the admissions team, you will be part of the launch and growth of the Asian Institute of Hospitality Management (AIHM) in Academic Association with Les Roches. 

This role includes building enrollment of the AIHM university and our bachelor degree program. This will be done through school visits, presentations, participation in education fairs, and discussions with school counselors, parents, and students throughout Thailand and AEC.

In addition, role includes communications through digital platforms, telephone and activities in our Bangkok and Pattaya campuses (requiring tours, coordination with academic team, and completion of enrollment applications). Organizing and inviting potential students to visit campus including admission & workshop activities. Note: must own personal vehicle and be able to work and travel on weekend a few days per month.

As a lecturer you will be part of a curriculum team, contributing to the growth development and teaching of the Hospitality programmes delivered within the Asian Institute of Hospitality Management in Academic Association with Les Roches.

This includes the teaching and assessment of a range of Front Office courses such as Rooms Division, Property Management Systems (Opera), Concierge and Guest Relations, Housekeeping and HACCP.

This will be supplemented with a strong focus on retention, achievement and student success alongside pastoral support, curriculum design/development and ensuring a high standard of quality provision is offered.

As a lecturer you will be part of a curriculum team, contributing to the growth development and teaching of the Hospitality programmes delivered within the Asian Institute of Hospitality Management in Academic Association with Les Roches.

This includes the teaching and assessment of a range of Beverage related courses such as Bar, Mixology, Barista, Oenology, Stewarding and HACCP.

This will be supplemented with a strong focus on retention, achievement and student success alongside pastoral support, curriculum design/development and ensuring a high standard of quality provision is offered.

As a lecturer you will be part of a curriculum team, contributing to the growth development and teaching of the Hospitality programmes delivered within the Asian Institute of Hospitality Management in Academic Association with Les Roches.

This includes the teaching and assessment of a range of Fine Dining Service, Stewarding and HACCP.

This will be supplemented with a strong focus on retention, achievement and student success alongside pastoral support, curriculum design/development and ensuring a high standard of quality provision is offered.

Avani Hotels and Resorts is about to make its debut in Oman and we are on the lookout for talented leaders who have in-depth hospitality operations management experience in this market.  Avani is a brand that’s social-at-heart.  It beats with energy, creativity, friendliness and spontaneity.  Avani spaces and service style, the Food & Beverage, Leisure and Business offerings, our communications – all of them exude a social vibe. This social core inspires the development process, operational innovations, recruitment and training, and marketing initiatives.

Avani leaders are drawn to opportunities to create and build a brand.  This is your chance to do just that as we prepare to open Avani Muscat Hotel.  Are you young at heart with an original and progressive thinking style? Are you willing to take risks and are comfortable being uncomfortable? Avani leaders try new approaches and challenge the status quo; they recognise that the hotel industry is rapidly changing and that what worked today is simply not good enough for tomorrow.  Our teams and guests are looking for fun, original, meaningful and intentional experiences and our leaders are key to uncovering this.

Anantara Hotels and Resorts are rapidly expanding in Qatar and we are on the lookout for talented leaders who have in-depth hospitality operations management experience in this market. At Anantara,  passion is our foundation. Passion for performance. Passion for innovation. Passion for serving our guests, passion for relationships with our partners. Because we believe that only when you begin with passion can you achieve perfection.

We value our team members as key stakeholders. Their individual successes are inseparable from that of the company. If you have that drive to lead high-performing teams to the path towards success, we want you to experience #PassionPoweredGrowth with us!

This position will look after two properties - The Plaza Doha Anantara Hotel & Suites and The Vyra Suites NH Collection Doha.

The Plaza Doha Anantara Hotel & Suites is located on Doha’s C Ring Road, just 15 minutes from Hamad International Airport, its palatial façade invites guests inside to an elegant courtyard atrium, marble interiors and glass chandeliers. The Vyra Suites NH Collection Doha will be located in the West Bay district of the city, and will offer a mixture of one, two and three-bedroom apartments, as well as a restaurant, coffee shop, gym, indoor swimming pool and “a number of meeting rooms”.

• Set-up schedule for training programs monthly
• Organize trainings includes coordinate with departments, review the list of participants, distribution of material and training, monitoring trainee progress report, support trainer in training session
• Support Assistant Learning Manager to conduct Skill Application Assessment after training programs
• Manage training record and filing system and other regards employee database
• Deal with DSD documentation, prepare required reports and submit to Department of Skill Development monthly
• Support Assistant Learning Manager in monitoring training budget to be aligned with the planned budget
• Support Assistant Learning Manager in the implementation of performance appraisal system