• Degree in Hotel Management
• Previous experience in Operations to EAM level
• Strong commercial/business acumen
• Passion for quality
• Results driven

To work as a team with colleagues, to ensure timely service and a smooth running operation.

To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.

To perform every guest interaction in a friendly and welcoming manner

To maintain professional telephone etiquette and a perfect understanding of reservation’s policies and procedures.

To be completely familiar with the services offered in the restaurant and throughout the hotel.

To greet and seat guests in the restaurant in a warm and friendly manner, and set the tone of  welcoming hospitality that will continue during the entire guest experience.

To ensure that the front or the restaurant is always covered, and that the entrance to the restaurant is as welcoming and attractive as possible.

To check each table to ensure that it is clean and fully set up before any guests are seated at the table.

You will assist the Front Office Manager in all matters relating to the day-to-day Front Office operation. You will support efforts to maintain the highest level of quality in both products and services including the design of training plans, and running of training sessions for all Front Office team members. You will help to ensure that all brand and Standard Operating Procedures are being adhered to and continue to capture best current practice in new SOPs relating to Front Office operation. It will be your personal responsibility to drive upselling within the Front Office Department, and to work together effectively with all other departments to ensure a great experience for all of our guests.

You will be serving the needs of the business, guests, and colleagues by effective service delivery in the pool area to ensure guest satisfaction and safety. Your key duties and responsibilities are to work with colleagues in all departments to ensure efficient operation and timely service at the pool area in line with the best service standards. You will ensure the adequate supply of pool towels, cleanliness, and attractiveness of the pool area, as well as maintain neat and tidy furniture arrangement. You will be upselling food and beverage around the poolside area to maximize guest satisfaction and revenues for the property.

- Ensure that all Guest Rooms are properly cleaned at all times, in line with the hotel’s Standard Operating Procedures for cleaning these areas.

-  Ensure all special requests are met

-  Ensures any special requests from guests are carried out and delivered on time

-  Ensure all health & safety requirements are followed

-  Ensure records are maintained for required reports

-  Any additional tasks related to Housekeeping and Hotel Operation to be completed on time

To serve the needs of the business, our guests and our colleagues by supporting. Interacting with guests both on the telephone and in person. You will be responsible for ensuring booking service Mekong Kingdoms boat as a cruise service, dinner or boat tour.

Paymaster is a member of the Finance team that will ensure accurate complex calculation of commission and incentive of specific roles in the organization.

Key Responsibilities

• Support HR department in complex calculation of commission and incentive for specific roles in the organization;
• Maintains employee confidence and protects payroll operations by keeping information confidential;
• Contributes to team effort by accomplishing related results as needed;
• Process accurate and timely relevant reports; and
• Performs regular ad hoc analysis as requested by Finance Director.

You will follow and implement all operational security procedures within the hotel by oversight of all contractors, suppliers or vendors working on property. You will protect all guest and staff areas of the hotel from unauthorized access or intruders and to keep the security and hotel senior management informed on all matters relating to the Security aspects of the hotel on a daily basis.