Oaks Sydney Castlereagh Suites are looking for a full-time Guest Service Agent who is passionate about providing excellent customer service to join the team. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Hourly rates (excluding super) starting from:

• Monday - Friday: $25.80
• Saturday: $32.25
• Sunday: $38.70

Oaks Adelaide Embassy Suites is growing and we’re on the lookout for dedicated and detail-oriented Housekeepers to join our professional team on a casual basis. Multiple positions are now available.

If you take pride in creating clean and welcoming spaces, enjoy working as part of a supportive team, and are committed to delivering top-tier guest service, we want to hear from you.

About the job:

• Maintain high standards by thoroughly cleaning guest rooms, including making beds with precision, vacuuming floors, and cleaning bathrooms to ensure a pristine environment.
• Complete cleaning tasks efficiently within the hours allocated by the company.
• Utilise specialised cleaning equipment and products, provided by us, with full training to ensure effective and safe use.
• Build strong, professional relationships with fellow staff members, guests, and contractor personnel to support a positive and productive work environment.

Hourly rates (excluding super):
Monday - Friday: $31.23
Saturday: $37.47
Sunday: $43.72

Oaks Sydney Goldsbrough Suites is on the lookout for a motivated and customer-focused Guest Service Agent to join our Front Office team. This is a part-time role, offering a minimum of 8 hours per week.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Hourly rates (excluding super):

• Monday - Friday: $25.80
• Saturday: $32.25
• Sunday: $38.70

Oaks Brisbane on Felix Suites is currently seeking enthusiastic casual Housekeepers to join our vibrant team. 

As a Housekeeper, you’ll play a key role in delivering an exceptional guest experience by ensuring our rooms and common areas are spotless, tidy, and inviting. We’re looking for individuals who take pride in their work, are reliable, and bring a friendly and professional attitude to every shift.

What You'll Be Doing:

• Cleaning guest rooms and apartments to a high standard
• Making beds, dusting, vacuuming, and replenishing amenities
• Ensuring common areas are kept tidy and presentable
• Reporting any maintenance issues or lost property
• Following safety and hygiene procedures at all times

Casual Hourly Rates:

• Monday to Friday: $31.23
• Saturday: $37.47
• Sunday: $43.72

As Reservations Agent you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done. 

Avani+ employees always find new ways to look after the business, their guests, and their colleagues.   Within this, the key responsibilities for this position are:

Planning and Organising:

• Participate in preparation of the hotel's strategic and marketing plans.  Prepare the Front Office team budget.
• Plan and implement training plans for all Front Office employees.  Conduct regular associate training, and monitor its success.  This will involve training in both IT systems and guest-service procedures.
• Maintain full knowledge of the Property Management and Call Centre computer systems.

Operations

• Supervise the functioning of all departmental employees, facilities, sales and costs, to ensure maximum departmental profit is achieved.
• Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.
• Remain accountable for all elements of the department operations.
• Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance.  Continue to capture best current practice in new LSOPs relating to front office operation.
• Drive the implementation of all sales and promotional programmes of the hotel.  Take personal responsibility for driving Upselling within the property.
• Monitor daily arrivals and action as appropriate for any VIP or special request.  Liaise with housekeeping, room service and guest relations where necessary to complete the action.
• Develop and maintain a motivational working environment within the department.
• Provide coaching and counseling, support and guidance to the associates as required.
• Ensure Team members are up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, Anantara spa and Avani Fit, and other services and facilities.
• Conduct regular room and floor inspections to ensure quality standards, complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results.

Administration

• Establish and maintain effective employee relations.
• Liaise with P&C in all employee matters including interviewing and hiring, employee orientation, performance appraisals, coaching, counselling, and dismissal if necessary to ensure appropriate staffing and productivity.
• Control payroll and business expenses of the department.
• Liaise with the Accounting Department for accounting and auditing related front office procedures, reports and operational problems and payments of commission.
• Assist the Accounting Department in collecting outstanding, especially bills from tour leaders, local representative of operator and local agencies.
• Provide assistance to local representatives of tour operators and travel agencies. 

We're on the lookout for a dynamic and experienced Senior Property Manager to join our growing team at MINT Residential on a 12-month contract. Based in our Melbourne CBD office, you'll be part of a small, supportive team that’s backed by the strength and scale of a global hotel group. 

You'll be managing a boutique portfolio of properties - giving you the perfect balance of challenge and control, without the overwhelm. This is a rare opportunity to make a real impact in a collaborative environment where your skills are valued, and your career can thrive, with very limited Saturday work required.

Key Responsibilities include: 

• Manage and maintain a portfolio of Minor Hotels branded apartments (Oaks Hotels, Avani Hotels)
• Manage incoming rental enquiries, always providing exceptional customer service
• Conduct open, routine, entry and exit inspections as required
• Communicate effectively with tenants
• Draft and support in the administration of leasing and property handovers
• Address maintenance issues and liaise with tradespeople
• Utilise the console cloud program for effective property management

You are at the heart of the hotel! As a Laundry Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.

• To ensure that all guest and other hotel laundry is processed quickly and efficiently, in line with the laundry requirements.
• To ensure the safe storage, care and use of any chemicals, to protect themselves and colleagues from incorrect or dangerous usage.
• Use the laundry machines in line with their operating instructions, taking account of weight restrictions, and other requirements.
• Take initiative to add a personalized experience for the guest
• Take ownership of guests’ privacy and belongings, while ensuring exceptional service

The Chief Steward’s role within our Resorts plays a significant part in delivering amazing stories to our guests. As Chief Steward you will control the inventory of all equipment, crockery, cutlery and glassware as well as managing the stewarding team in order to ensure a clean and safe working environment for the F&B team. The stewarding team need to be fully trained on all aspects of chemical handling, operating the dish washing machine, and cleaning of kitchens and all kitchen equipment. Recycling and garbage disposal along with HACCP practices need to be clearly explained and performed on a daily basis to ensure compliance with Government standards as well as corporate F&B standards. Motivating the stewarding team on all of the above duties is one of the keys to delivering a successful performance as the Chief Steward!

As the Executive Housekeeper, you will be responsible for one of the biggest departments in the hotel. Your influence on the team will ensure the delivery of an exceptional customer experience. You will be in charge of the entire housekeeping team and ensure due to your excellent knowledge and management skills that all guest rooms and public areas are sufficiently cleaned and up to the high standards. Further you will provide the team members with guidance and training , implement SOPs and ensure well maintained guest facilities.