• Reports to the skipper
• Takes part in all activities delegated by the skipper
• Stands with the skipper in the wheel house at every trip to maintain a good lookout as per collision regulations
• Participates in all emergencies and drills
• Responds to all emergencies and act as per given duties
• Reports any unsafe activities to skipper
• Participate in all cleaning duties. Ensures that vessel is ready for receiving passengers at all times
• Ensures that there are enough cleaning materials on board
• Washes the boat externally after each trip and thoroughly at the end of each shift
• Ensures that all luggage compartments are clean and tidy at all times
• Completes the passenger manifest prior to departure and ensures the skipper is informed
• Ensures all lost and found items to be safely handed over to the skipper
• Does proper handing over to the next shift indicating all the issues encountered
• Responsible for own personal hygiene
• Ensures to maintain uniform and keep it in perfect condition
• Responsible for proper and safe berthing and un-berthing procedures and during line handling

• To create the first positive impression to the guests by greeting them in a warm welcoming manner-by name addressed.
• To contribute to the high level of services in accordance with the company’s standard as prescribed in Standard Operations Manual. 
• To perform quality massage therapies and body treatments as prescribed in Standard Training Manual.
• To ensure that all equipment associated with service function at all time.
• To be able to answer all questions related to services and identify the benefit or advantage of treatments required to the guests.
• To assist with demonstrations and events as required.
• To participate in a new training and refreshing program as required.
• To update the Therapist Log Book.
• To complete all assignments stated by deadlines with the spa manager or supervisor’s guidelines. 
• To respond to the change as indicated by the company.

You will responsible to complete activities on the preventive maintenance schedule as specified in hotel plans, to clean all work areas after finishing the tasks properly and look after all the tools supplied by the Hotel in a professional manner, and correctly maintain and deposit them after finishing the shift. We also want you to actively participate in the energy conservation programs of the Hotel and to suggest cost saving ideas as and when possible, not limited to the Engineering Department.

• Prepare all the rooms or beds for new arrival staff.
• Report all maintenance/repair requests to the Housing Supervisor/ Team Leader.
• Conduct monthly inventory of furniture's, fixtures, appliances, linens, cleaning materials, etc. as applicable.
• Ensure that proper key controls are in place.
• Report any fire or safety hazard to Housing Supervisor/ Team Leader.
• Follow and recommend measures to minimize all wastage of materials and amenities are used in the Accommodation.
• Provide overall assistance to P&C as required.
• Keeping all equipment clean, tidy and well maintained as per the Accommodation Operations Manual, including proper and secure storage.
• Carrying out special tasks according to the assignments.
• Report any damaged or missing items to the General Cleaner Supervisor for action and follow up.
• Keeping all keys signed out in a secure manner and return them at the end of the shift to the ambassador in charge.
• Ensuring that all team members enjoy their stay within the accommodation compound being offered the cleanliness and hygienic service always.
• Carrying out any other reasonable duties as assigned by the Housing Supervisor/ Team Leader.

As Reservations Supervisor you will directly support the Reservations Manager in driving the performance of the reservations team. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up-selling within the property and to ensure optimal use of all distribution channels.

• Assist in the effective operation of the Reservations department, to meet the business goals of the hotel. 
• Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance.
• Drive the implementation of all sales and promotional programmes of the hotel.  Take personal responsibility for driving Upselling within the property.
• Ensure all Team Members are up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
• Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.  Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.
• Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.
• Manage incoming reservation request in order to avoid a back log of reservations. Ensure daily trace reports/follow up systems are being handled effectively.
• Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies. Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies. Quality check reservations made the previous day.
• Warrant correct operation of Reservations Department, according to instructions given by Reservation Manager.
• Ensure Reservations procedures for PMS are being followed correctly. In depth knowledge of PMS is required.
• Maintain a motivational working environment within the department, and with other colleagues in the hotel
• Proactively promote other sister properties of Minor International.
• Understand the dynamics of Regional & Local Market, local Competitors and Events of the destination. In depth understanding of local seasonality and booking patterns.
• Ensure that reservation forecasts, projections, lists and reports are prepared and distributed to all concerned on schedule.
• Liaise with the Accounting Department information on Reservation procedures, reports and operational problems and payments of commission.
• Assist in management administration with regard to staffing: Rostering, time and leave management etc.
• Provide assistance and friendly gesture to local representatives of tour operators and travel agencies.

You will be the Food & Beverage leadership expert, driving the Food & Beverage team in all aspects, from business planning and organizing to operations and administration. You will be responsible for achieving the highest customer satisfaction, brand and quality standards, as well as bringing creativity and variety to our food & beverage offering. Further you will manage the financial aspects of the department to achieve the budgeted revenues, profit and food & beverage costs whilst maintaining food and beverage quality. You will maintain the team member performance and development at the superior level - grooming -good- to -great- and achieve the targeted team member satisfaction. FInally you would work closely with the sales & catering, marketing and banquet teams to maximize the business results.

The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

The Telemarketings Executive is responsible for inviting guests to invite attend a personal preview of our onsite sales gallery and offer a discounted holiday discovery package.

The Telemarketings Executive will represent Anantara in a courteous, enthusiastic and diligent manner. All guests that are invited on a holiday package preview will be required to attend a 90 minute sales presentation on the benefits of shared ownership with Anantara Vacation Club. It will be the Telesales Executive’s responsibility to ensure that each guest clearly understands the offer and is qualified to attend the presentation.

• Contact potential guests by telephone to sell a discounted holiday package.
• Make outbound dials at a rate of at least 20 dials per hour to contact potential guests and meet all efficiency guidelines set forth.
• Follow a scripted presentation to ensure accurate communication to potential guests and to maximize the number of preview presentations booked.
• Employ an empathetic, listening, problem solving approach to overcoming objections and persuade the guests to attend the preview presentation.
• Support the customer’s decision to purchase and travel on the Holiday Discovery Package by sharing benefits and reinforcing the fun and rewarding aspects of the package.
• Ensure all guests meet the qualifications and details of participation of each offer as set forth by AVC and ensure timely and accurate documentation of such.
• Effectively manage Company assigned leads for maximum conversion to preview presentations.
• Perform clerical or other reasonable duties requested by the Telemarketing Manager/ Supervisor.

#LI-AK1

Are you a driven, highly experienced Revenue Leader hungry for your next challenge? Interested in living and working in Bangkok, one of the most vibrant cities in Asia?  Do you have demonstrated experience driving revenue and profitability for a diverse portfolio of hotels across multiple markets?  If you believe this describes you, please read on. 

The Regional Director of Revenue (RDR) is a highly experienced, passionate, and diplomatic Commercial Leader who is an accelerant in driving performance for the hotels in his/her area. The RDR will partner daily with key stakeholders to maximise revenue, market share and Total Hotel Profitability for hotels in his/her area of responsibility.  This will be achieved through leadership with a bias for action in identifying actionable insights to drive business strategies and tactics through high-performing people, best practices, and leading technology. 

Each day the RDR will espouse and embody Minor’s Core Values:  Customer Focus, Results Oriented, People Development, Innovative, and Partnership.  

Key Responsibilities:

• Lead the Food & Beverage operation of the hotel, ensuring customer satisfaction, adherence to quality standards, and business results.
• Participate in strategic planning, budget preparation, and achieving financial goals for the department.
• Oversee all restaurants, culinary, and catering areas to ensure smooth and profitable operations.
• Maintain high standards of food and beverage quality, creativity, and service to differentiate the hotel in the local market.
• Ensure compliance with ANANTARA Hotel/Resorts Food & Beverage Standards and sanitation guidelines.
• Supervise menu planning, pricing, and liaison with local suppliers.
• Manage employee relations, including hiring, training, and performance management, in collaboration with P&C department.
• Generate and follow up on business referrals and potential sales leads to maximise hotel revenue.
• Lead by example, motivating staff to deliver exceptional service and represent the hotel and country to international guests.
• Develop and implement innovative food and beverage concepts to enhance guest experience and drive revenue growth.
• Conduct regular market research to stay abreast of industry trends and competitor offerings.
• Collaborate with the Marketing team to create compelling promotional campaigns for food and beverage outlets.
• Oversee inventory management and cost control measures to optimise profitability whilst maintaining quality standards.
• Ensure adherence to all relevant health and safety regulations, including food hygiene and allergen management protocols.
• Foster relationships with key stakeholders, including local authorities, suppliers, and industry partners to enhance the hotel's reputation and business opportunities.