As a member of the Engineering department, this role is responsible for ensuring that all the engineering and maintenance activities of the hotel are conducted to the highest professional standards at all times, with guest comfort and safety being the highest priority. 

You will responsible to complete activities on the preventive maintenance schedule as specified in hotel plans, to clean all work areas after finishing the tasks properly and look after all the tools supplied by the Hotel in a professional manner, and correctly maintain and deposit them after finishing the shift. We also want you to actively participate in the energy conservation programs of the Hotel and to suggest cost saving ideas as and when possible, not limited to the Engineering Department.

The Guest Service Representative is responsible for providing excellent customer service to guests and inviting potential guests to attend a personal preview at our onsite/offsite sales gallery. Secondly the individual is also responsible for generating qualified leads for the company. All Guest Service Representative represent Anantara Vacation Club in a courteous, enthusiastic and diligent manner. All guests that are invited will be required to attend a 120-minute sales presentation on the benefits of shared ownership with Anantara Vacation Club. Guests must be invited with full understanding of the offer and adheres to the Details of Participation.

Key Responsibilities

• Be the face of the company in the marketplace at your designated work locations.
• Team member must have excellent customer service skills as well as problem solving skills to approach the guest. And have sales skills such as overcoming objections and persuade the guests to attend the preview presentation.
• Know the Sales Preview Centre locations and assist the customer with maps and directions on how to get to their selected Preview Centre.
• Complete necessary paperwork for tour bookings generated during your designated shift
• Ensure work location is neat and tidy
• Attend scheduled team meetings

#LI-PS2

All Expenses Records  

• Gather invoice and transaction data 

• • • For Direct
      Account Payable, gather data from ‘iExpense’ (e.g. petty cash, advance, and
      reimbursement), ‘AMEX’ statements (e.g. TOT bills, Corporate cards, and air
      ticket), and invoices from suppliers (e.g. rent and utilities)

    • For Account
      Payable with Purchase Order (‘PO’), gather data from ‘Oracle’, copies of
      PO/invoices, and Receiving Report 

• Check accuracy of data with system 

• • • Review that
      all account codes match with expense category

    • Review and
      ensure that  WHT and VAT are correct
      according to items 

• Resolve issues as needed  

• • • Coordinate
      with BUs and/or suppliers to resolve problems with invoices or with recording
      of items in AP

    • Make
      adjustments as needed 

• Post to GL 

Account Payable

Record Accruals and
Generate Rent and Utilities Report 

Gather and verify accrued expenses

• Record accrued expenses 

• • • Record data
      related to accrued expenses

    • Print Rent
      and Utilities Report

    • Analyse
      expenses according to historical statistics

    • Resolve
      issues/inconsistencies as needed

    • Make
      adjustments as needed 

• Post accrual data to GL

• Submit report to AP Manager to validate and
  communicate to FCs 

Reverse Accruals

Gather previous-month recorded accruals data in
system

• Reverse accruals

• Record actual expenses 

• • • Resolve
      issues as needed

    • Make
      necessary adjustments  

• Post to GL 

Reconcile all expenses and Report

Gather and verify data 

• • • Extract
      ‘Payable Trial Balance Report’ and ‘Account Analysis Report’ or ‘AP Aging
      Report’

    • Validate
      consistency among reports 
      Resolve issues, coordinate with related

• parties, and make adjustments as needed

• Post to share point or communicate as needed 

Cooperate with Financial Controllers, Suppliers, and External Auditors 

• Provide support and documents according to FCs
  and Suppliers’ requests escalated from Call Center (e.g. Debt Confirmation
  Letter for suppliers, or additional details of expenses for FCs, etc.)

• Provide support to External Auditors as requested

To serve the needs of the business, our guests and our colleagues by effectively and successfully managing all the day-to-day operations of the hotel.

At Anantara, we are proud to represent our hotel and our country to guests from all over the world.  We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.

Within this, the key responsibilities for this position are:

• To implement the hotel strategy across all operational departments.
• To provide a single point of leadership for all operational activities in the hotel, and to effectively lead and manage the day-to-day operational activities of the hotel.
• To support and implement all corporate programmes and guidelines.

You will be the Food & Beverage leadership expert, driving the Food & Beverage team in all aspects, from business planning and organizing to operations and administration. You will be responsible for achieving the highest customer satisfaction, brand and quality standards, as well as bringing creativity and variety to our food & beverage offering. Further you will manage the financial aspects of the department to achieve the budgeted revenues, profit and food & beverage costs whilst maintaining food and beverage quality. You will maintain the team member performance and development at the superior level – grooming ‘good’ to ‘great’ and achieve the targeted team member satisfaction. Finally you would work closely with the sales & catering, marketing and banquet teams to maximize the business results.

You will manage the Engineering department, ensuring the efficient running of the all hotel facilities, including all fire and life safety equipment and systems. It will be your responsibility to plan and manage all preventative maintenance work, new projects, extensions, and renovations. You will be involved in preparing the Engineering budget for the property, and will provide the Engineering knowledge for the hotel strategic and operational plans. You will monitor energy usage in the hotel, and implement initiatives to conserve energy wherever possible.

As Executive Chef you will be responsible for leading the overall kitchen operations of the hotel. You will train and manage kitchen team members, supervise/coordinate all related culinary activities, estimate food consumption and purchase of food, select and develop recipes. Further you would need to standardize production of dishes to ensure consistent quality, establish presentation, technique and quality standards, plan and price menus, ensure proper equipment operation/maintenance, and ensure proper safety and sanitation in the kitchen. You may be required to cook certain dishes for special occasions and will oversee special catering events. The Executive Chef is directly responsible for hiring, people development and performance reviews of the kitchen team and will report to the General Manager. Additionally the Executive Chef will be responsible for driving revenue and ensuring the profitable kitchen operations.

You will assist the Front Office Manager in all matters relating to the day-to-day Front Office operation. You will support efforts to maintain the highest level of quality in both products and services including the design of training plans, and running of training sessions for all Front Office team members. You will help to ensure that all brand and Standard Operating Procedures are being adhered to and continue to capture best current practice in new SOPs relating to Front Office operation. It will be your personal responsibility to drive upselling within the Front Office Department, and to work together effectively with all other departments to ensure a great experience for all of our guests.

The role of an Assistant Executive Housekeeper is to support the Executive Housekeeper in all duties of the housekeeping operation. You will coordinate, schedule and supervise the housekeeping team, carry out inspections to ensure proper cleaning is being done, and manage the inventory of all cleaning supplies. You will provide on-the-job training, and facilitate communications with guests, within the housekeeping team and with other hotel departments.

Like all members of the kitchen team, the Commis Chef must maintain high standards of health and safety, including personal hygiene. You will be responsible for producing the most creative and excellent dishes, ensuring that the guests expectations are exceeded and fully satisfied. The person in this position must be able to effectively communicate with other members of the kitchen team, this includes being able to gracefully receive constructive criticism as well as effectively carry out orders. Additionally, a Commis Chef also needs to be able to remain calm while multi-tasking, as they are often called upon to carry out many different orders simultaneously in a brief amount of time. The Commis Chef is a part of the kitchen team, and as such must be able and willing to perform the basic tasks of food preparation and organization in the kitchen. This ability to create excellence in your own area of responsibility and to support others as they do the same is vital to the successful operation of the kitchen and to ensure the enjoyment of guests.