To serve the needs of the business, our guests and our team members by managing the effectiveness of the day-to-day Front Office operation, maximising sales, revenue & profit growth, and by being a key point of contact for guest interaction in the hotel.

This is a key role in the operation of the hotel.

At NH Collection Dubai The Palm we are proud to represent our hotel and our country to guests from all over the world.  We treat our guests and team members with respect, and work hard together to deliver the highest quality of service to all..

Ensure that all public, guest-facing and back of house areas of the hotel are properly cleaned at all times, in line with the hotel’s Standard Operating Procedures for cleaning these areas.
 Waters flower arrangement in lobby and remove as per schedule
 Report any fire or safety hazard to housekeeping management.
 Ensure all health & safety requirements are adhered to.
 Ensure records are maintained for housekeeping inventory as applicable.
 Ensure that lost and found articles are processed properly
 Follow and recommend measures to minimize all wastage of materials and amenities are used in the department.

To serve the needs of the business, our guests and our colleagues by leading the achievement of the financial, strategic, and operational goals and targets of the hotels. We are proud to represent our hotel and our country to guests from all over the world.  We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all. 

Within this, the key responsibilities for this position are: 

• To lead and manage the development of the hotel strategy. 
• To set the annual budget and then deliver the Revenue and GOP targets of the property. 
• To effectively lead and manage all day-to-day operational activities of the hotel, through the Resident Manager and the operational department heads. 
• To effectively manage the owner relationship on behalf of the company. 
• To successfully position the hotel from a Sales and property Marketing perspective. 
• To ensure that accurate forecasting and Revenue Management activities are taking place. 
• To ensure that the operational and service skills of the employees of the hotel are being constantly improved 

As a Spa Receptionist you are answering all incoming phone calls in a professional and friendly manner. Answering all guest questions regarding spa offerings, appointment availability, length and cost of treatments. Effectively suggesting alternatives to guests if their first requests cannot be met. You will be working in close collaboration with the Guest Services team in handling administrative tasks and proceed payments. In addition, you will keep track of the stock management. Help organizing and handling the Spa Facilities and support the Spa team in their day to day operations.

As a Breakfast Employee you make sure our guests enjoy the start of their day. This monumental restaurant serves as the breakfast room of the hotel, but is also often used during one of our events. During your shift you prepare mise-en-place for the breakfast, welcome our guests with a smile and create the ‘Authentic Luxury experience’ for our guests. In addition, you make sure that the Winter Garden is always nice and tidy. As our Winter Garden is used for events as well, you will be assisting with lunches, events or any In-Room Dining inquiries. 

As Executive Sous Chef you are responsible over the great variety of the different kitchens of our Food & Beverage division, such as:

• The Grand Café Krasnapolsky; all day concept restaurant with an a la carte menu, Afternoon teas and the Champagne room
• Cake room with creations from our Pastry team, homemade room amenities and chocolate art pastry
• Restaurant The White Room*; our Michelin star restaurant in collaboration with Jacob Jan Boerma***
• Bar The Tailor; our award-winning cocktail bar with the concept of making all the syrups and garnishes for the cocktails/drinks themselves, as well as a paired food offering
• Monumental Winter Garden dating back to 1880, where many exclusive events take place and is daily breakfast venue for our guests
• In Room Dining; always a great challenge with over 402 rooms in the hotel with opening hours throughout the whole day
• The Banqueting with events as congresses, gala diners, cocktail receptions and lunches

As an Executive Sous Chef you coordinate and arrange the execution of the work in the various departments of the kitchen. In this role you support the Executive Chef in various activities such as making the roster, complying with and checking hygiene procedures and managing the kitchen stock. In addition, you contribute to changes of the menu, the development of recipes/calculations, to the guest experiences, to the efficiency in the kitchen and to the job satisfaction of your colleagues. Besides company and Anantara brand standard guidelines, also there is plenty of room to bring your own experience into work.  

You have a coaching and supporting role for the chefs and you monitor compliance with regulations in the field of safety, working conditions and HACCP guidelines and working and presentation methods. You keep a helicopter view and help with the daily operation. In this role you are often present on the floor. You will maintain close contact with the Executive Chef and other members of the hotel's management team.

As an Assistant Front Office Manager you have excellent communication skills, both with your team, the guests and with operational departments within the hotel. In this position you have to maintain the overview at all times, you are a natural leader and you always think one step ahead. As Assistant Front Office Manager you are responsible for leading, coaching, training and motivating your team. You are a real host/hostess with a passion for the hotel industry, who goes to great lengths to satisfy the guest. You are someone who sees every situation as a challenge and who comes up with creative solutions. In addition, you have a hands-on mentality, you are enthusiastic and you speak English (and preferably a second foreign language), Dutch is a plus.

As Assistant Housekeeping Executive you are responsible for managing all operational duties of the department. Supporting the other assistants and Housekeeping Manager in the day to day operations. Your main responsibility is to ensure that the rooms and public areas are spotlessly clean and that Anantara’s quality standards are applied and monitored. As Assistant Housekeeping Executive you are responsible for leading, coaching and motivating your team of approximately 50 team members. You manage the team, you perform administrative tasks, you ensure correct stock management, and you immediately apply all your knowledge into practice. Besides this, you assist in the contact with our external services and suppliers and you keep an eye on the efficiency of the Housekeeping department.

In this position, you maintain contact with our guests. You are the one who gives them the first impression but also the last one, so therefore you are very important in the service experience from our guests. Also during their stay, you are the point of contact for guests and trying to exceed their expectations. Your position is the spider in the web.

You will participate in all sales activities and work in line with the sales and marketing plan for the various market segments in order to exceed hotel revenue and targets. The scope of responsibility includes: promoting the hotel brand, contracting new business and maximizing revenue for the 2 hotels (Anantara Hua Hin and Avani+ Hua Hin). You are also in charge of establishing outstanding businesses relationships within local, domestic and international markets monitoring competitor activities and market intelligence attending travel functions and sales road shows and organizing sales trips to promote sales for the hotel. We will provide training that will equip you to be a confident Assistant Sales Manager who stands out in the market by achieving exceptional results. You will report directly to the Cluster Director of Business Development who will provide coaching and support to enable you to achieve what you are driving for.