The Social Media Assistant / Content Creator is responsible for ensuring that all the social media and is handled in an efficient manner. High ethical standards are necessary to maintain both competitive advantage and the pride and confidence of our associates in quality products and services to customers and clients.

Requirements:

• Social media content creation and planning. Ability to create engaging and impactful content for hotel’s social media channels and work together with photographers, videographers and creatives to create content.
• Manage an effective social media strategy to support the overall business objectives for the property. Developing social media content plans that are consistent with the company’s brand identity.
• Creating consistent, meaningful content on all social media platforms, including writing and editing social media posts, improving customer engagement, and promoting social media campaigns. Managing a high volume of daily social media posts.
   
• Develop and implement the social media calendar for the hotel and F&B accounts in line with the hotel’s key messages, promotions, and marketing strategies.
• Communicate with social media followers, including responding to queries in a timely manner.
• Staying up to date on best practices and emerging trends in social media.
• Suggesting recommendations to adjust the social media strategies for optimal results.
• Explore various promotional opportunities: influencer collaborations, marketing collaborations and brand activations.
• Suggest initiatives for social media campaigns and activations to increase brand engagement and revenue.
• Ensure all content and social media strategies are aligned with brand guidelines.
• Plan and execute short and long-term campaign goals, set target KPIs and manage accordingly.
• Liaise with the operational departments in communicating and management of all F&B, Rooms and Spa related packages and promotions.
• Conduct social media audits and suggest proactive improvements on social media channels. Evaluate and effectively communicate the social media performance to the Hotel Management.

• To create a positive first impression to the guests by greeting them in a warm and friendly manner by name.
• To contribute to the high level of services offered in accordance with the company’s standard as detailed in the Standard Operating Procedures.
• To perform quality spa services according to the company’s treatment standards
• To ensure that all equipment associated with the spa services is in good working order
• To be able to answer all questions related to spa services and identify the benefits or advantages of treatments required to the guests.
• To assist with demonstrations and events as required
• To participate in any new training and refresher programs as required
• To update the therapist log book
• To complete all assignments to the deadlines as requested by the Spa Manager or Senior Spa Therapist
• To respond to change in a positive and flexible manner.

• Ensures prompt, courteous and accurate service to all internal customers, in order to achieve a high level of satisfaction.
• Ensures the achievement of organizational standards in hygiene, cleanliness HACCP and, safety in all F&B areas and for all F&B equipment.
• Monitors and controls costs (material, energy and staff) and wastage without comprising on quality.
• Ensures the necessary availability of all quality kitchen and service equipment by effective planning, maintenance, receiving, storing and issuing.
• Ensures the organization of work within the department as per planned schedules.
• Ensures the coordination with Engineering for PMP and repair of all stewarding equipment.
• Recommends new styles/ designs of equipment’s, in order to improve on relevant standards and/or to replace existing equipment.
• Ensures the adherence to organizational policies by all stewarding staff.
• Recommends changes in systems and Procedures, to increase the efficiency of the F&B operation and effective utilization of available resources (e.g., manpower, material, energy and equipment).
• Is aware of the daily hotel activities and has product knowledge of all the hotel facilities.
• Shows fullest cooperation within the team and other departments.

Are you passionate about creating exceptional guest experiences? We are looking for a warm, professional, and experienced Day/Night Receptionist to be the welcoming face of our hotel. In this role, you’ll be the first point of contact for our guests, setting the tone for a memorable stay from the moment they arrive.

Your responsibilities:

• Deliver a seamless check-in and check-out experience with efficiency and a smile.
• Be a reliable point of contact for guests throughout their stay, offering assistance with genuine care.
• Go above and beyond to exceed expectations by creating authentic luxury moments.
• Uphold and embody the highest hospitality standards, including LQA (Leading Quality Assurance) guidelines.

In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations team in daily operations.

• Assist in managing guest inquiries, requests, and complaints in a timely and professional manner
• Support the Front desk team in coordinating guest services and activities
• Oversee check-in and check-out processes, ensuring smooth and efficient operations
• Collaborate with other departments to fulfill guest needs and resolve issues
• Train and mentor guest relations staff to maintain high service standards
• Assist in creating and implementing guest satisfaction initiatives
• Monitor and analyze guest feedback to identify areas for improvement
• Participate in special events and VIP guest arrangements
• Ensure compliance with hotel policies and local regulations
• Assist in managing the guest relations budget and resources

We are seeking a proactive and guest-focused Duty Manager, you will act as the face of the luxury 5* hotel, ensuring seamless service delivery and resolving guest concerns promptly and professionally. Your leadership and problem-solving skills will be critical in maintaining our reputation for outstanding hospitality.

Key Responsibilities:

• Act as the primary point of contact for guest inquiries, concerns, and feedback, ensuring a prompt and satisfactory resolution.
• Oversee day-to-day operations ,Shifts  particularly during peak hours, and ensure smooth coordination across departments.
• Lead and inspire the front desk, concierge, and guest services teams to deliver exceptional service.
• Handle escalated guest issues with professionalism and empathy.
• Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience.
• Prepare and monitor accounts ensures correct account procedures are followed.
• Assist in training and mentoring staff to uphold the highest hospitality standards.
• Manage VIP 5* guest experiences, ensuring personalized service and attention to detail.
• Ensure compliance with hotel policies, procedures, and standards.
• Prepare shift reports and communicate relevant details to the management team.

An Outlet Manager oversees daily operations of a retail or hospitality outlet to ensure smooth functioning, high customer satisfaction, and achievement of business targets.

Key Responsibilities:

1. Operations Management:

   • Manage day-to-day outlet operations, including opening/closing procedures.
   • Monitor inventory levels and ensure timely replenishment.

2. Team Leadership:

   • Supervise and train staff to deliver excellent customer service.
   • Create staff schedules and manage performance evaluations.

3. Customer Service:

   • Address customer concerns promptly and professionally.
   • Maintain a welcoming environment to enhance the customer experience.

4. Sales and Revenue:

   • Drive sales to meet or exceed targets.
   • Implement promotions and upsell products/services.

5. Compliance and Reporting:

   • Ensure adherence to safety, hygiene, and company policies.
   • Prepare daily/weekly reports on sales, expenses, and staff performance.

Support the overall Food & Beverage operation of the hotel to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served, achieved through developing and maintaining a strong team environment, delivery of prompt, courteous service in accordance with brand and Food & Beverage standards. Further you handle daily team member relations and encourage problem solving by team members through proper training and empowerment.

Main Responsibilities
• Support the Director of Banquets in all operational and administrative aspects of Banqueting operations to assure a smooth day to day operation and take charge of the department in his absence
• Enforce and monitor that all operational standards, as per our policies, SOP and quality measures are in place at all times
• Create and maintain a great synergy between Banqueting operations and all other F&B outlets as well Catering and Event Sales and support them as required whenever possible
• If requested support the Director of Banquets in meeting clients for operational questions and concerns and join sales calls if necessary
• Maintain a strong relationship with events related contractors and event companies as well as counterparts from other hotels in the city
• Work closely with the respective Culinary team members on coordinating service flow, timings and set ups of all events, including coffee breaks, buffet, set menus, cocktail receptions and any others as required
• Maintain a file with detailed overview of all banquet venues and work closely with the Catering and Evens Sales team together to determine possible lay outs, set ups and floor plans
• Ensure all venues will be fully set, including lighting music, decoration and other details at least thirty minutes’ prior the scheduled start time

• Supervise Food and Beverage Outlet operations
• Communicate and delegate tasks to the team
• Ensure compliance of brand standards
• Manage guest queries in a timely and efficient manner
• Represent needs of the team
• Assist Food and Beverage management with achieving financial targets
• Assist Food and Beverage management with training and development of team members
• Assist with annual and mid-year appraisals with team members under your responsibility
• Comply with hotel security, fire regulations and all health and safety legislation
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships