• Operations

• To create the first positive impression to the guest by greeting them in a warm welcoming manner-by name addressed.
• To contribute to the high level of services in accordance with the company’s standard as prescribed in Standard Operations Manual.
• To perform quality massage therapies and body treatments as prescribed in Standard Training Manual.
• To ensure that all equipment associated with service function at all time.
• To be able to answer all questions related to services and identify the benefit or advantage of treatments required to the guests.
• To assist with demonstrations and events as required.
• To participate in a new training and refreshing program as required.

• Administration

• To update the Therapist Logbook.
• To complete all assignments stated by deadlines with the spa manager or supervisor’s guidelines.
• To respond to the change as indicated by the company.

• Policy & Procedure

• To have a complete understanding of and adhere to the company’s policy and procedures.
• To have a complete understanding of and adhere to the company’s policy related to fire, hygiene, environmental health, and safety.
• To report for duty punctually and always wear the correct uniform with the name badge.
• To carry out the other duties as assigned by the management team.
• To establish good relationship and rapport with guests and colleagues.
• To ensure the cleanliness and hygiene in work areas

You will be the Food & Beverage leadership expert, driving the Food & Beverage team in all aspects, from business planning and organizing to operations and administration. You will be responsible for achieving the highest customer satisfaction, brand and quality standards, as well as bringing creativity and variety to our food & beverage offering. Further you will manage the financial aspects of the department to achieve the budgeted revenues, profit and food & beverage costs whilst maintaining food and beverage quality. You will maintain the team member performance and development at the superior level - grooming -good- to -great- and achieve the targeted team member satisfaction. FInally you would work closely with the sales & catering, marketing and banquet teams to maximize the business results.

• Prepare and serve alcoholic and non-alcoholic beverages to customers
• Mix ingredients to create classic and innovative cocktails according to recipes
• Take food and drink orders from customers and enter them into the POS system
• Assess customers' needs and preferences and make recommendations
• Check customers' identification to ensure they meet age requirements for purchase of alcohol
• Restock and replenish bar inventory and supplies
• Comply with all food and beverage regulations
• Maintain a clean and organized bar area
• Process payments and operate cash registers
• Monitor customers' alcohol consumption and take appropriate action to limit intake if necessary
• Assist in creating drink menus and seasonal specials
• Maintain knowledge of current beverage trends and mixology techniques
• Resolve customer complaints and ensure customer satisfaction
• Collaborate with kitchen staff and servers to ensure efficient service
• Adhere to all health, safety, and sanitation guidelines

1. Clean Guest Rooms according to hotel's Standard Operating Procedures.
2. Adhere to health & safety requirements, including proper chemical usage.
3. Maintain linen inventory records and process lost and found articles correctly.
4. Minimise wastage of materials and amenities.
5. Ensure security awareness and report incidents to appropriate Manager.
6. Process guest and hotel laundry efficiently, following proper procedures.
7. Operate laundry machines safely, considering weight restrictions and requirements.

Your role means relaxation and indulgence to our guests. Aside from providing quality massage therapies and body treatments, your responsibility will include stock monitoring, promoting products to clients, and keeping all areas clean and organized. You will play a big role in creating amazing stories for our guests.

You will support the overall Food & Beverage operation of the resort to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served, achieved through developing and maintaining a strong team environment, delivery of prompt, courteous service in accordance with brand and Food & Beverage standards. Further you handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.

An Outlet Manager oversees daily operations of a retail or hospitality outlet to ensure smooth functioning, high customer satisfaction, and achievement of business targets.

Key Responsibilities:

1. Operations Management:

   • Manage day-to-day outlet operations, including opening/closing procedures.
   • Monitor inventory levels and ensure timely replenishment.

2. Team Leadership:

   • Supervise and train staff to deliver excellent customer service.
   • Create staff schedules and manage performance evaluations.

3. Customer Service:

   • Address customer concerns promptly and professionally.
   • Maintain a welcoming environment to enhance the customer experience.

4. Sales and Revenue:

   • Drive sales to meet or exceed targets.
   • Implement promotions and upsell products/services.

5. Compliance and Reporting:

   • Ensure adherence to safety, hygiene, and company policies.
   • Prepare daily/weekly reports on sales, expenses, and staff performance.

An Outlet Manager oversees daily operations of a retail or hospitality outlet to ensure smooth functioning, high customer satisfaction, and achievement of business targets.

Key Responsibilities:

1. Operations Management:

   • Manage day-to-day outlet operations, including opening/closing procedures.
   • Monitor inventory levels and ensure timely replenishment.

2. Team Leadership:

   • Supervise and train staff to deliver excellent customer service.
   • Create staff schedules and manage performance evaluations.

3. Customer Service:

   • Address customer concerns promptly and professionally.
   • Maintain a welcoming environment to enhance the customer experience.

4. Sales and Revenue:

   • Drive sales to meet or exceed targets.
   • Implement promotions and upsell products/services.

5. Compliance and Reporting:

   • Ensure adherence to safety, hygiene, and company policies.
   • Prepare daily/weekly reports on sales, expenses, and staff performance.

The Housekeeping Coordinator oversees the Housekeeping Department administrative tasks. This involves taking calls from guests, looking after housekeeping supplies and coordinating the team. The Housekeeping Coordinator plays an important role in the daily operations and as one of the largest departments in the hotel, this is an influential role.

Assist with running the Spa in a smooth, professional manner by providing guests with excellent customer service at all times and ensuring that treatments are correctly and appropriately booked. Maximizing spa revenue through yield management, retail sales, re-booking guests, high therapist and room occupancy, and efficient bookings. Providing guests with excellent knowledge of all spa and retail products. Ensuring that the guest’s experience at the Spa is memorable from beginning to end.

1.Operations

1. To create the first positive impression to the guests by greeting them in a warm welcoming manner-by name addressed.
2. To contribute to the high level of services in accordance with the company’s standard as prescribed in Standard Operations Manual. 
3. To perform quality massage therapies and body treatments as prescribed in Standard Training Manual.
4. To ensure that all equipment team memberd with service function at all time.
5. To be able to answer all questions related to services and identify the benefit or advantage of treatments required to the guests.
6. To assist with demonstrations and events as required.
7. To participate in a new training and refreshing program as required.

2.Administration

1. To update various Spa Reports on daily basis.
2. To complete all assignments stated by deadlines with the spa manager or supervisor’s guidelines. 
3. To respond to the change as indicated by the company.

3.Policy & Procedure

1. To have a complete understanding of and adhere to the company’s policy and procedures
2. To have a complete understanding of and adhere to the company’s policy related to fire, hygiene, health and safety
3. To report for duty punctually and wear the correct uniform with the name badge at all times
4. To carry out the other duties as assigned by the management team
5. To establish  good relationship and rapport with guests and colleagues
6. To ensure the cleanliness and hygiene in work areas

KEY DUTIES / RESPONSIBILITIES

• To answer all incoming phone calls in a professional and friendly manner.
• To effectively follow LQA standard
• To answer all guest questions regarding spa offerings, appointment availability, length and cost of treatments.
• To effectively suggest alternatives to guests if their first requests cannot be met.
• To schedule appointments in such a way that staff is available to handle all bookings, or work with other Spas to have staff sent in for assistance.
• To politely confirm time of appointment and cancellation policy to all guest before ending phone conversations.
• To effectively book treatments with yield management guidelines between 2 spas and 3 islands.
• To interact with guests, including but not limited to :
  • Dealing with guest complaints.
  • Conducting spa tours.
  • Assisting with spa promotions.
  • Assisting with journalist visits and photo shoots.
• To be well informed and educated in all aspects of Spa facilities, policies and procedures.
• To Supervise completion of tasks regarding all daily check list and delegated tasks as necessary to staff to ensure completion in a timely manner.
• To assist in the preparation of reports, including :
  •   Guest complaints, incident reports regarding staff or guest.
  •   Monthly summary of treatments and guest information.
  •   Daily sales of services and retail.