• To create a positive first impression to the guests by greeting them in a warm and friendly manner by name.
• To contribute to the high level of services offered in accordance with the company’s standard as detailed in the Standard Operating Procedures.
• To perform quality spa services according to the company’s treatment standards
• To ensure that all equipment associated with the spa services is in good working order
• To be able to answer all questions related to spa services and identify the benefits or advantages of treatments required to the guests.
• To assist with demonstrations and events as required
• To participate in any new training and refresher programs as required
• To update the therapist log book
• To complete all assignments to the deadlines as requested by the Spa Manager or Senior Spa Therapist
• To respond to change in a positive and flexible manner.

• Monitoring and Supervision:

  Overseeing the daily operations of the surveillance team, ensuring compliance with regulations and internal policies. 

• Team Management:

  Supervising, training, and evaluating surveillance agents, including scheduling, timekeeping, and addressing employee concerns. 

• Investigations:

  Planning and supervising investigations, reviewing video footage for disputes, and documenting findings. 

• Equipment Maintenance:

  Ensuring surveillance equipment is functioning properly and recommending necessary maintenance or upgrades. 

• Risk Assessment:

  Identifying and assessing potential security risks and threats to the operation. 

• Policy and Procedure Implementation:

  Enforcing department standards, policies, and procedures, and recommending revisions to incorporate best practices. 

• Reporting and Documentation:

  Preparing and submitting administrative and investigative reports as required. 

• Training and Development:

  Developing and delivering security systems operational training for surveillance personnel. 

• Incident Response:

  Responding to security alerts and breaches, coordinating with other departments as needed. 

• Data Analysis:

  Analyzing data and logs from surveillance systems to identify trends and potential risks. 

• Supervisionar e orientar a equipe de camareiros(a) nas tarefas dos andares (UHs), de acordo com os padrões do hotel;
• Inspecionar apartamentos para liberação no sistema;
• Registrar ordens de serviço para manutenções necessárias nas UH's;
• Monitorar a realização das ordens de serviços solicitadas ao Departamento de Manutenção;
• Emitir relatórios diários;
• Liderar equipe de camareiros(a) sob sua responsabilidade;
• Treinar a equipe quanto aos padrões e procedimentos da companhia;
•  Acompanhar auditorias externas sobre os serviços na área de apartamentos;
• Implantar e monitorar medidas corretivas para eventuais não conformidades encontradas nas auditorias;
• Indicar necessidade de materiais operacionais (limpeza, higienização e enxovais) à Governanta;
• Realizar inventário de materias conforme procedimentos da empresa;
• Atuar com foco na superação das expectativas dos clientes, proporcionando um excelente serviço.

Buscamos um(a) Líder de Serviços Gerais para apoiar a supervisão das atividades operacionais de limpeza e conservação dos ambientes internos e externos do hotel. Este(a) profissional será responsável por garantir a excelência na execução dos serviços, alinhados aos padrões de qualidade, higiene e segurança.

Responsabilidades:

• Apoiar o(a) encarregado(a) na organização e acompanhamento das atividades diárias da equipe de serviços gerais;

• Orientar os colaboradores quanto aos procedimentos de limpeza, higienização, descarte de resíduos e conservação de áreas comuns;

• Garantir o uso adequado e consciente dos materiais de limpeza e equipamentos;

• Participar das rotinas operacionais, quando necessário, atuando de forma colaborativa com a equipe;

• Assegurar o cumprimento das normas de segurança, saúde e higiene do trabalho;

• Contribuir para a capacitação da equipe, promovendo boas práticas e integração;

• Verificar periodicamente a necessidade de reposição de materiais e solicitar conforme demanda;

• Zelar pela manutenção da limpeza e da boa apresentação dos ambientes do hotel.

• Promover o Tivoli Ecoresort Praia do Forte e todos os hotéis da cadeia Tivoli Hotels & Resorts;
• Assegurar a prospecção de novos clientes e a manutenção de clientes antigos, de modo a aumentar as vendas, em função dos objetivos e estratégias estabelecidos;
• Assegurar a prestação de um serviço de qualidade e a satisfação dos clientes, de acordo com as estratégias da empresa;
• Conhecer e implementar os objetivos, estratégias de vendas e política tarifária do Tivoli Ecoresort Praia do Forte;
• Conhecer e se relacionar com os parceiros comerciais, visando promoção, aumento e captação de negócios;
•  Analisar as informações de vendas e propor ações corretivas;
• Enviar tarifas, ofertas, stop sale, cartas de crédito, permutas e alloment para parceiros comerciais;
• Assegurar que todas as interfaces comerciais possuam informações relevantes e importantes para execução de seus trabalhos;
• Receber famtours e visitas de inspeção de parceiros comerciais;
• Enviar regularmente os relatórios de vendas estabelecidos;
• Organizar e manter os arquivos ordenados;
• Cadastrar clientes no sistema SIHOT e mantê-lo atualizado;
• Apoiar e esclarecer todas as dúvidas dos parceiros comerciais;
• Cumprir os prazos estabelecidos para emissão de relatórios e de respostas aos clientes;
• Analisar publicações on e off line de agências e operadores;
• Responder a solicitações de tarifas e condições para agências e operadores;
• Assegurar a comunicação interdepartamental;
• Colaborar na elaboração de orçamento e plano de marketing;
• Atender agências e operadores, visando atingir os objetivos propostos;
• Atuar com foco na superação das expectativas dos clientes, proporcionando um excelente serviço.

We are seeking a driven and customer-focused Event Sales Executive to manage incoming event inquiries and convert them into successful bookings. This role involves handling client communications, preparing proposals, conducting site visits, and coordinating with internal departments to ensure flawless event execution

Key Responsibilities:

• Respond promptly and professionally to all incoming event inquiries (phone, email, online).
• Qualify leads and gather all necessary information to prepare accurate proposals.
• Prepare customized event proposals, quotations, and contracts in line with client requirements and budget.
• Conduct site inspections and virtual tours for prospective clients.
• Maintain up-to-date knowledge of the venue’s offerings, packages, pricing, and availability.
• Work closely with operations, catering, and other internal teams to ensure client needs are met.
• Follow up with clients post-proposal to secure confirmations and deposits.
• Maintain accurate records of all communications and bookings in the Opera Cloud.
• Support the Director of Sales and Marketing with reporting and analysis of booking trends and conversion rates.
• Ensure a high level of customer satisfaction from inquiry to event completion

You will be the Food & Beverage leadership expert, driving the Food & Beverage team in all aspects, from business planning and organizing to operations and administration. You will be responsible for achieving the highest customer satisfaction, brand and quality standards, as well as bringing creativity and variety to our food & beverage offering. Further you will manage the financial aspects of the department to achieve the budgeted revenues, profit and food & beverage costs whilst maintaining food and beverage quality. You will maintain the team member performance and development at the superior level – grooming ‘good’ to ‘great’ and achieve the targeted team member satisfaction. Finally you would work closely with the sales & catering, marketing and banquet teams to maximize the business results.

Oaks Sunshine Coast Oasis Resort are looking for a full time Night Guest Service Agent who is passionate about providing excellent customer service to join the team. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Hourly rate:

Monday - Friday: $25.80 + late night/ early morning penalties 

Saturday: $32.25 + late night/ early morning penalties 

Sunday: $38.70 + late night/ early morning penalties 

Oaks Brisbane on Felix Suites are looking for several casual In Room Cleaners to join the team. 

We’re seeking dedicated and detail-oriented individuals who take pride in their work and are committed to providing an exceptional guest experience. If you’re energetic, have a keen eye for detail, and thrive in a team-oriented environment, we’d love to have you on board!

About the Role:

• Maintain high standards by thoroughly cleaning guest rooms, including making beds with precision, vacuuming floors, and cleaning bathrooms to ensure a pristine environment.
• Complete cleaning tasks efficiently within the hours allocated by the company.
• Utilise specialised cleaning equipment and products, provided by us, with full training to ensure effective and safe use.
• Build strong, professional relationships with fellow staff members, guests, and contractor personnel to support a positive and productive work environment.

Casual Hourly Rates (excluding super)

• Monday - Friday: $31.23 per hour
• Saturday: $37.47 per hour
• Sunday: $43.72 per hour

As we prepare for a major refurbishment and exciting relaunch in 2026, we're seeking a passionate, professional, and people-focused Front Office Manager to lead our front-of-house team through this transformative time. 

This is your chance to step into a pivotal role where you’ll not only oversee day-to-day operations but also play a key part in shaping the guest journey during a once-in-a-generation evolution of our retreat. If you thrive on delivering exceptional service, leading high-performing teams, and being part of meaningful change. 

What You’ll Be Doing:

• Leading and motivating the Front Office team to deliver exceptional guest service at every touchpoint.
• Creating a welcoming first impression for guests — from smooth check-ins to heartfelt farewells.
• Supporting the team with coaching, training, and clear operational direction.
• Handling guest feedback and concerns with confidence, professionalism, and grace.
• Managing front office procedures and ensuring accurate bookings, records, and reporting.
• Monitoring team performance and rosters, aligning with budgets and business needs.