A Senior Waiter is on the front line of guest interactions, and as a Hospitality Ambassador for the resort should always provide prompt and courteous service delivery to all guests.You will be one of the key influencing factors in guest satisfaction, and as such it is your responsibility toensure that guests are delighted by the quality of service and comfort in our food and beverage outlets. Your main duties and responsibilities are to work as a team within all departments, ensuring the timely and efficient operation of the food and beverage outlets. You will have complete knowledge of the menus, beverages, services and facilities provided by the resort, and continuously develop your professional skills to further increase guest satisfaction. You will ensure a safe & hygienic work area, and uphold the privacy rights of the guests.

We are thrilled to offer an exciting opportunity to join our dynamic and professional team at Oaks Wellington Hotel as a Food and Beverage Attendant on a part-time basis. We are seeking a passionate and motivated individual with a genuine enthusiasm for hospitality and a commitment to delivering exceptional guest experiences.

As a key member of our team, you will contribute to creating memorable dining moments for our guests. Your responsibilities will include:

• Taking Guest Orders: Accurately and attentively recording orders to accommodate guest preferences.
• Menu Expertise and Recommendations: Displaying comprehensive knowledge of our menu and confidently suggesting food and beverage options to enhance the dining experience.
• Serving Food and Beverages: Providing efficient and professional service while ensuring guest satisfaction.
• Delivering Exceptional Customer Service: Engaging warmly with guests, promptly addressing their needs, and striving to exceed their expectations.

This role requires availability for breakfast and dinner shifts and flexibility to work across all seven days of the week, including weekends and public holidays.

If you are dedicated to providing unparalleled service, excel in a team-oriented environment, and take pride in creating unforgettable guest experiences, we would love to welcome you to our team!

Hourly Rate: (Excluding KiwiSaver): $24.00 - $25.00 per hour. 

We are seeking an experienced and passionate Chef to join the team at Oaks Mackay Rivermarque Hotel on a fixed-term contract basis. The roster includes six dinner shifts a week and one breakfast shift.

Contract Term:
16th March 2025 - 13th April 2025 (with a few days before for training). The roster includes six dinner shifts a week and one breakfast shift.

Hourly rate: $33.96 per hour (excluding super)

As the Chef, you will be responsible for assisting in the daily kitchen operations while maintaining high standards of quality and presentation. You’ll join a hard-working, professional, and friendly kitchen team committed to delivering outstanding products and service to our guests.

Key Responsibilities:

• Work alongside and support kitchen team members, ensuring excellence and consistency in all food products.
• Assist other Chefs in monitoring food quality and portion sizes to ensure accuracy and high standards.
• Maintain stock control by recording and monitoring wastage, performing periodic stocktakes, and managing ordering, receiving, and storage.
• Investigate and report on any financial or stock discrepancies.
• Collaborate with other Chefs to devise new menu items.

We are looking for an experienced, professional and enthusiastic Duty Manager (Front Office) to lead the Front Office team at our Oaks Port Douglas Resort on a full time basis. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.

Key Responsibilities Include:

• Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meeting guests and customers when they arrive and ensure they are settled in their rooms
• Maintaining professional, open and honest communication to assist guests and make accurate bookings
• Guide & support the team in providing outstanding guest welcoming and experiences.
• Ensuring that all daily tasks are completed accurately and in a timely manner
• Resolve & respond to guest complaints in a timely and professional manner
• Maintain accurate guest accounts and assist with daily reporting
• Effectively manage team roster to meet budgets
• Support Hotel Manager with recruitment

Approved Sponsor: Minor Hotels Australasia Limited (previously known as Oaks Hotels & Resorts Limited)

Annual salary range: $73,347.50 to $75,000 (excluding superannuation)

Expected hours: 38 per week

Location: 87-109 Port Douglas Rd, Port Douglas QLD 4877

Members of the Kitchen Department are responsible for ensuring that all visitors to the hotel are delighted by the quality, creativity, and variety of our food and beverage offerings in every area of the hotel, and that F&B is regarded as a strong point of differentiation for the hotel in its local market. A Chef de Partie is responsible for the oversight of all culinary dishes that are prepared in their section. Because of this, a successful Chef de Partie must be very knowledgeable about their specialty, as well as culinary functions in general. A person in this role must also be very organized and comfortable working in a high-pressure environment. A Chef de Partie must also be able to give orders within their section, as well as reliably carry out orders handed down to them by the Sous Chef and Head Chef.

#LI-AK1

We are currently seeking a dedicated Kitchen Hand to join our Food and Beverage team at Oaks Wellington Hotel. In this role, you will assist our chefs in the kitchen, ensuring smooth operations and maintaining a high standard of cleanliness and efficiency. This part time position primarily involves morning shifts, with occasional evening shifts. 

Key Responsibilities:

• Assist with food preparation and ensure ingredients are ready for cooking.
• Maintain a clean and organized kitchen by washing dishes, utensils, and cleaning surfaces.
• Assemble and prepare ingredients for cooking, following kitchen guidelines.
• Pack food and beverage trays for service, ensuring proper presentation and accuracy.

If you are passionate about the culinary industry and eager to be a part of a dynamic team, we encourage you to apply!

Please note that this is not an exhaustive list of everything that needs to be done.  Anantara team members always find new ways to look after the business, their guests and team members. Within this, the key responsibilities for this position are:

• Anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
• Has a complete knowledge of the resort product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• Take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• Ensure that handling of all financial transactions is as per the resort policies.
• Proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• Keep the supervisor informed of all guest feedback whether positive or negative.
• To develop a close and harmonious working relationship with all departments.
• Attend resort events, daily shift briefings and training to improve professional skills.
• Foster a good relationship with third party companies.
• Work closely with Concierge and limousine drivers to ensure smooth transfer arrangements for guests.
• Detailed and ensure proper handover from incoming and outgoing shifts.
• Answer telephones promptly and accurately and follow telephone etiquettes.
• Ensure timely follow up of all guest requests and reverts to guests or resort as appropriate.
• Take ownership of guest’s requests and needs and ensures immediate action as appropriate.
• Keep Front Office Manager informed of all mishaps, unusual cases and guest feedbacks.
• Well acquainted with all resort facilities, including the guest room facilities and know all events in the resort.
• Keep himself/herself updated on the arrivals, departure and transport arrangements for the day.
• Ensure guest recognition.
• Is able to identify and acknowledge repeat guests and VIPs.
• Ensure that each guest interaction is a delightful experience for the guests.
• Never say “NO”. Offer alternatives as applicable.
• Always find a way to exceed guest’s need and expectations.
• Ensure consistent delivery of resort’s service standards.
• Is self-motivated and leads his colleagues by example.
• Respect the departmental duty roster and report to work on time.
• Is open and willing to adapt to new procedures for the benefit of guests and colleagues as and when introduces.
• Attend all scheduled training courses organized by the department and resort as and when asked to.
• Is a team player and actively participates in all team member activities.
• Present himself/herself at all times with professional courtesy and etiquette towards both guests and team members.
• Is well groomed and in proper uniform at all times.
• Maintain a professional demeanor at all times.
• Always project a positive image of the resort and company.
• Ensure strict compliance to all resort and local laws regarding CID, fire, health, safety and security procedures and actively participate in any training sessions conducted on the aforementioned.

#LI-MH1

We are currently seeking a full-time Maintenance Officer to join the team at Oaks Brisbane Casino Tower Suites. You will be responsible for maintaining the presentation of guest rooms and public areas and carrying out repairs within the property.

About the role:

• Undertake general repairs and maintenance as required;
• Provide induction and supervision of external contractors;
• Implement the preventative maintenance program for each property; and
• Maintain daily work records and service schedules

Hourly rates (excluding super)

Monday - Friday: $32.25 per hour

Saturday: $32.25 per hour

Sunday: $38.70 per hour

We are currently seeking a full-time Maintenance Officer to join the team at Oaks Melbourne on Collins Hotel. You will be responsible for maintaining the presentation of guest rooms and public areas and carrying out repairs within the property.

About the role:

• Undertake general repairs and maintenance as required;
• Provide induction and supervision of external contractors;
• Implement the preventative maintenance program for each property; and
• Maintain daily work records and service schedules

We are seeking a highly organized and efficient Engineering Coordinator to join our team. As an Engineering Coordinator, you will play a crucial role in supporting our engineering projects and ensuring smooth operations within our organization.

• Coordinate and track multiple engineering projects, ensuring timely completion and adherence to budgets
• Assist in the preparation of project schedules, reports, and presentations
• Facilitate communication between engineering teams, project managers, and other stakeholders
• Organize and maintain project documentation, including technical drawings and specifications
• Schedule and coordinate meetings, conference calls, and video conferences
• Manage and update project management software to track progress and deadlines
• Assist in the procurement of materials and equipment for engineering projects
• Prepare and distribute meeting minutes and action items
• Support the development and implementation of engineering processes and procedures
• Collaborate with cross-functional teams to resolve issues and ensure project success