The Financial Services Officer plays a key role in supporting Anantara Vacation Club’s development, sales, and marketing operations by providing high-quality customer service and managing all financial inquiries related to ownership. The primary responsibility is the efficient collection of timeshare receivables and ensuring timely resolution of owner financial issues.

Key Responsibilities:

• Follow up on overdue payments and implement effective measures to recover outstanding amounts.
• Address owner inquiries and concerns regarding financial matters with professionalism and urgency.
• Develop a thorough understanding of, and maintain proficiency in, the Loan Servicing module of the timeshare system.
• Accurately identify and assess owners’ needs to ensure a high level of customer satisfaction.
• Maintain and update the receivables database to ensure data accuracy and completeness.
• Enforce company policies related to delinquent accounts in a consistent and fair manner.
• Collaborate effectively with internal teams and other departments to resolve account-related issues promptly.

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done.  Anantara employees always find new ways to look after the business, their guests, and their colleagues.   Within this, the key responsibilities for this position are:

The main role of the Barista is to keep high standards of the coffee service, train other associates to be in line with the expectations and be responsible for quality of the beverages. Prepare and present quality beverages according to standard recipes.

Main Responsibilities:

• Greet the guest, present menu, make suggestions, takes order and serves food & beverage according to standard procedures.
• Operate coffee making equipment
• prepare and present beverages according to established recipe and presentation standards
• serve prepared food items such as muffins and Danish pastries
• collect and process payments from the customer including cash, credit and debit cards
• comply with health, safety and hygiene guidelines and regulations
• maintain clean and hygienic work area
• dismantle and clean machinery as needed
• monitor inventory
• stock inventory according to storage requirements
• The ability to pick up, verify, and put away all requisitions in Purchasing system for juices, milk, soft drinks and food items used for the bar areas at the same time  keeping in mind the beverage cost and checking daily the Hotel occupancy
• The ability to ensure that the bar is stocked and all side opening and closing duties are completed.
• Clean glasses, utensils, and bar equipment.
• Assist with cleanup - mopping floors, removal of cans and bottles, general cleaning of rails and counters, removal of melting ice in bins.
• Checks on guest satisfaction, attends to guest needs and complaints with proper follow up by informing the Management.
• Presents check, performs cashiering function, bid guest farewell and invite them to come back.
• Attends all meetings and trainings as conducted.
• Performs food runner duties as required.
• Dispense beverages
• Perform other duties as assigned by the manager.
• Always comply with hotel and department policies and procedures.
• Help implement work simplification and necessary changes
• Ensure mis-en-place is carried out before each shift
• To ensure that Guests receive the attention and service at all times.
• To behave with other members of staff, managers and directors in a polite, honest and friendly way.

As a Villa Host, you are required to maximize and exceed guest-s satisfaction by providing highly personalized, efficient and responsive service with attention to details, and anticipating guest-s needs. Take ownership and leadership of all villas assigned to you including supervising, directing, assisting and ensuring the cleanliness and maintenance of guest villas. Villa Host is instrumental to achieve our goal in providing the highest professional standards of service to our guests.

As a Assistant Restaurant Manager, you will lead the operations of a specific outlet. Your key duties and responsibilities will be to ensure profitable operations, achieve outlet business goals, accurately forecast business demands, work with management to develop & execute the marketing plan, ensure the manning schedule is up to date, oversee regular preventative maintenance, maintain outlet safety and sanitation standards, and lead by example through a -hands on- approach to motivate team members to excel. You will also manage team member performance, identify any training needs, develop and deliver the required training for supervisors and team members in an effective way to maximize guest satisfaction and develop team members to enable them to achieve their career goals.

Como Gerente de Pessoas & Cultura do Tivoli Maiorana Belém Pará, voce será responsável por gerenciar todos os aspectos e funções do departamento de Recursos Humanos, de acordo com os padrões estabelecidos pela empresa, pela marca e por suas certificadoras. Dirigir, implementar e manter uma filosofia de atendimento e gestão, que servirá de guia para os colaboradores do departamento e ajudará, quando necessário, a garantir o melhor atendimento aos hóspedes e clientes do hotel.

Descrição resumida das atividades:

• Desenvolver e implementar iniciativas inovadoras de Recursos Humanos alinhadas aos objetivos estratégicos do negócio, melhorando a jornada do colaborador.

• Supervisionar programas de recrutamento, integração e desenvolvimento de carreira com foco em atrair e reter os melhores talentos.

• Promover um ambiente de trabalho positivo e inclusivo por meio de iniciativas significativas de engajamento.

• Garantir a conformidade com as leis trabalhistas, as políticas internas e os padrões do setor, melhorando continuamente os processos de RH.

• Implementar e manter políticas relacionadas a recrutamento, movimentações internas, administração de pessoal e relações trabalhistas.

• Gerenciar e monitorar a folha de pagamento, a remuneração e os benefícios, garantindo a precisão e a conformidade com as normas vigentes.

• Produzir relatórios mensais sobre novas contratações, rescisões, rotatividade e pedidos de demissão para análise da gerência.

• Controlar a produtividade e o headcount, auxiliando no planejamento estratégico da equipe.

• Relatórios financeiros periódicos solicitados pela empresa, incluindo orçamentos, previsões e revisões trimestrais.

• Conduzir processos de recrutamento para cargos gerenciais e estratégicos.

• Manter atualizadas e comunicadas as descrições de cargos e especificações de pessoal para todas as funções.

• Garantir a execução do programa de onboarding para novos funcionários, promovendo uma boa adaptação.

• Estabelecer planos de desenvolvimento de carreira para todos os funcionários, bem como processos de planejamento de sucessão.

• Manter os membros da equipe, especialmente os líderes, alinhados com a visão estratégica da organização.

• Treinar o time de RH para garantir alta proficiência nos sistemas utilizados.

• Promover e coordenar o uso da automação nos processos administrativos, garantindo a plena utilização dos sistemas disponíveis.

• Calcular e fornecer detalhes sobre os custos relacionados a Treinamento & Desenvolvimento.

• Garantir o cumprimento de todas as normas e regulamentos de saúde e segurança ocupacional, de acordo com a legislação vigente e as políticas internas.

• Realizar avaliações de risco, auditorias e inspeções para identificar e mitigar perigos potenciais, em colaboração com empresas de consultoria especializadas.

• Gerenciar o recebimento e o tratamento de feedbacks e sugestões dos funcionários, garantindo uma resposta adequada e eficiente.

• Analisar dados de rotatividade, absenteísmo e outras métricas de RH para fornecer insights e recomendações para uma melhor gestão.

• Atualizar-se constantemente sobre os serviços, características e atividades do hotel para melhor atender às demandas departamentais.

• Auxiliar em demandas sazonais, como pesquisas de clima organizacional.

• Realizar atividades gerais de RH, com suporte aos processos de departamento pessoal, incluindo controle de jornada de trabalho, férias e benefícios.

• Gerenciar processos trabalhistas, organizando documentos e participando de audiências quando necessário.

• Conhecimento de relações sindicais.

• Desenvolver e implementar iniciativas de diversidade e inclusão para fomentar uma cultura de trabalho mais inclusiva.

• Supervisionar programas de bem-estar dos funcionários para promover o equilíbrio entre vida pessoal e profissional e o bem-estar geral dos funcionários.

• Gerenciar os processos de resolução e mediação de conflitos para manter um ambiente de trabalho harmonioso.

• Colaborar com outros departamentos para alinhar as estratégias de RH com as metas e os objetivos gerais do negócio.

• Manter-se atualizado sobre as tendências do setor e as melhores práticas de gestão de RH para melhorar continuamente os processos e as estratégias departamentais.

You will be serving the needs of the business, guests, and colleagues by effective service delivery in the pool area to ensure guest satisfaction and safety. Your key duties and responsibilities are to work with colleagues in all departments to ensure efficient operation and timely service at the pool area in line with the best service standards. You will ensure the adequate supply of pool towels, cleanliness, and attractiveness of the pool area, as well as maintain neat and tidy furniture arrangement. You will be upselling food and beverage around the poolside area to maximize guest satisfaction and revenues for the property.

You will support the overall Food & Beverage operation of the resort to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served, achieved through developing and maintaining a strong team environment, delivery of prompt, courteous service in accordance with brand and Food & Beverage standards. Further you handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.

As IT Manager, the implementation and upkeep of the Property Management System (Opera) will be your main responsibility. You will need to ensure that the PMS is up to date with the most current version as instructed by Corporate IT, then assist authorized users in relation to hotel operations and support team members with their personal computers. You are responsible for the coordination and timely handling of any software fault reports or enhancement requests as well as to provide technical assistance to internal and external audit staff.

To serve the needs of the business to our colleagues by acting as the ambassador of the restaurant, You will fill one of the most important roles in influencing team member satisfaction. As such your key duties and responsibilities are: to ensure the timely service of the Team member restaurant operations, set a tone of welcoming hospitality, perform every Team Member interaction in a positive and professional manner, and receive feedback on their experience. You will need to understand and adhere to the Standard Operating Procedures in regards to Team Member service and grooming.

As the Safety Officer, your key responsibility is to uphold safety laws and regulations in Thailand, create a safe work environment, and prevent job-related incidents at the hotel/resort. This includes conducting safety inspections, identifying potential hazards, and executing preventive measures. You will train and inspire team members to follow our company's occupational health and safety protocols. You'll be responsible for investigating work-related incidents and injuries, providing comprehensive reports, and suggesting preventative actions. Additional duties involve gathering safety statistics, preparing reports, and carrying out other safety tasks as delegated by the Security Manager.

Please note that this is not an exhaustive list of everything that needs to be done. Minor Hotels team members always find new ways to look after the business, their guests, and their colleagues.

Within this, the key responsibilities for this position are to: 

• Inspect and recommend actions to comply with the laws on safety, occupational health, and the work environment.  
• Analyze work to identify hazards, recommend preventive measures, and implement safe work procedures in the organization.  
• Assess Occupational Health, safety and Work Environment risks. 
• Analyze work plans or projects and recommend occupational health and safety measures to management based on recommendations from various departments. 
• Educate and drive employees to follow the company's occupational health and safety manual. 
• Ensure that employees comply with regulations and manuals on occupational health, safety, and the work environment of the company. 
• Advocate and drive training of employees on work health and safety to ensure a safe work environment by eliminating potential hazards.  
• Measure and evaluate the work environment risks and/or collaborate with individuals or legal entities registered or licensed to do so in accordance with the law on Occupational Health, Safety and Work Environment, or other relevant laws. 
• Take accountability to assist the company to implement appropriate occupational health and safety management procedures in the workplace and continuously develop these to ensure effectiveness. 
• Investigate the causes of injuries, illnesses, or work-related incidents and promptly report the inspection results to the company’s management, along with suggestions for preventing future incidents. 
• Collect statistics, prepare reports, and provide recommendations on work-related hazards, illnesses, or incidents to the company’s management. 
• Ensure onboarding of new employees on occupational and environmental illnesses/risks before commencing work and during work, with periodic knowledge reviews at least once a year. 
• Perform other safety-related tasks as assigned by the company.