You will be one of the principal pillars of the hotel, passionately and enthusiastically directing day-to-day activities of the sales team by inspiring and coaching them to drive results. Further you will drive the preparation of the annual departmental operating budget, the hotel sales, marketing and business plan. As Director of Sales you will be involved in sales forecasting with the Revenue Manager and also developing special events and sales blitzes to showcase the hotel to potential clients. You will develop rapports with key clients and feel comfortable taking risks by entering into new markets. You will have a presence at trade shows and major market events, locally and nationally, to promote new business and increase sales for the hotel.

Please note that this is not an exhaustive list of everything that needs to be done. Avani+ Hotel’s employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

· To anticipate guest needs, and handle guest inquiries in a helpful and attentive Avani+ Hotel’s manner.

· To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage dining options and promotions, Avani Spa and Avani Fits, and other Minor Hotels properties.

· To oversee the service and attitude with which our guest service is being delivered, and ensure it always meets the highest standard of Avani+ Hotels.

· Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.

· To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Avani+ Hotel’s experience.

· To develop a close and harmonious working relationship with all hotel departments.

· Conduct daily shift briefings and pass on all information to team-members.

· To conduct on the job trainings and follow up team performance and maintain the consistency.

· To implement new ideas to enhance the guest experience and uphold the Avani+ brand standards.

1. Exemplary Cleaning Standards: Housekeeping attendants are responsible for maintaining impeccable cleanliness and presentation in guest rooms, suites, corridors, and public areas. This includes meticulous attention to detail in cleaning, dusting, vacuuming, and polishing to ensure a pristine environment.

2. Attention to Detail in Guest Room Preparation: Each guest room or suite must be prepared with precision and attention to detail. Housekeeping attendants ensure that amenities are replenished, linens are crisp and immaculate, and furnishings are arranged to perfection, creating an inviting and luxurious ambiance for guests.

3. VIP Service: In a 5-star hotel, guests often expect personalized and VIP treatment. Housekeeping attendants may be tasked with special requests such as arranging floral displays, preparing turndown service with chocolates and amenities, or providing additional services to enhance the guest experience.

4. Coordination with Other Departments: Housekeeping attendants collaborate closely with front desk staff, concierge, and maintenance teams to ensure seamless guest experiences. Communication and teamwork are essential for coordinating room assignments, addressing guest requests, and resolving any issues promptly.

5. Upholding Brand Standards: 5-star hotels have strict brand standards and guidelines for cleanliness, service, and presentation. Housekeeping attendants must adhere to these standards consistently to maintain the hotel's reputation for excellence and luxury.

The Digital Marketing Manager will execute content strategy for Minor’s Spa & Wellness brands, developing compelling content for spa & wellness brand.com sites/pages and social media platforms to build brand recognition, attract website traffic, increase social media engagement, and promote lead generation. This role will manage brand.com sites/pages for medical wellness brands, social media outlets, and marketing automation tools. He/she will liaise with internal teams for content development and monitor and report on the online performance of the medical wellness clinics’ channels.

Key Responsibilities

• Content Creation – Collaborate with corporate spa, wellness clinic, and property teams to develop a wide range of content to support marketing and sales initiatives, engagement including blog and social media posts, videos and presentations.

• Social Media Management – Build, manage with social media calendar post, and execute content/editorial calendar, grow social media engagement.
• Website Management - Manage brand.com sites for medical wellness clinics, creating and posting content to drive organic traffic growth, monitor PPC performance together with digital ads, increase brand awareness, and promote lead generation.
• Marketing Automation – Develop and execute monthly EDMs for medical wellness clinics, provide monthly reporting on campaign performance.
• LINE communication - set up with guideline support providing to the spa & wellness to perform actively such board casting with business manning communication etiquette .

You will support the overall Food & Beverage operation of the resort to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served, achieved through developing and maintaining a strong team environment, delivery of prompt, courteous service in accordance with brand and Food & Beverage standards. Further you handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.

Oaks Glenelg Plaza Pier are looking to expand their housekeeping team, with casual inroom housekepeing  positions now available.

We're all about hiring people who take pride in what they do - if you're energetic, fit and committed to delivering a high-end guest experience, you'll be perfect! 

About you: 

• Ability to multi-task in a busy environment
• Motivated, reliable, able to take direction & committed to continuous improvement
• A friendly personality with a positive outlook
• Great attention to detail & take pride in your work
• Ability to work both independently & as part of a cohesive team

About the job:

• Ensure a high standard of cleanliness is evident
• Complete cleaning on time and within allocated hours set by company
• Clean using provided specialised equipment and chemicals as per training
• Ensure a productive and professional relationship with staff members, clients and all contractor personnel
• May be required to check the quality of cleaning in other rooms

We are looking for an experienced, professional and enthusiastic Duty Manager (Hotel) to lead the Front Office team at Oaks Cairns Hotel.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.

Key Responsibilities Include:

• Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meeting guests and customers when they arrive and ensure they are settled in their rooms
• Maintaining professional, open and honest communication to assist guests and make accurate bookings
• Guide & support the team in providing outstanding guest welcoming and experiences.
• Ensuring that all daily tasks are completed accurately and in a timely manner
• Resolve & respond to guest complaints in a timely and professional manner. 
• Maintain accurate guest accounts and assist with daily reporting
• Effectively manage team roster to meet budgets.
• Support Hotel Manager with recruitment

Approved Sponsor – Oaks Hotels & Resorts Suites

Annual salary range: $70,000 - $80,000 (excluding superannuation)

Expected hours: 38 per week

Location: 59 – 63 Esplanade, Cairns City QLD 4870

• Excellent Career Opportunity – Global Company, Extensive Growth Aspirations
• 50% discounts on accommodation across all Minor Hotel brands in ANZ, Global discounts & Birthday leave!
• Pay from $32.50 p/h!  

Oaks Cypress Lakes Resort are looking for a Guest Service Agent who is passionate about providing excellent customer service to join the team on a casual basis. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Key Responsibilities include:

• Greet and register guests upon their arrival, ensuring a warm and professional welcome.
• Maintain clear and courteous communication with guests throughout their stay.
• Manage reservations and coordinate booking requests efficiently.
• Provide attentive assistance and support to guests, addressing their needs and enhancing their experience during their stay.

We are seeking a detail-oriented and efficient Pastry Commis Chef for a fixed-term contract position in our bustling kitchen located in Gaborone, Botswana. As a Pastry Commis Chef, you will work collaboratively with our pastry team to create delectable desserts and baked goods that delight our customers.

• Assist the Pastry Chef in preparing a wide variety of pastries, desserts, and baked goods
• Follow recipes and instructions precisely to ensure consistency in quality and presentation
• Measure and weigh ingredients accurately for pastry production
• Maintain a clean and organized work station, adhering to food safety and hygiene standards
• Assist in the proper storage and labeling of pastry ingredients and finished products
• Collaborate with kitchen staff to ensure timely preparation and delivery of pastry items
• Learn and apply new pastry techniques and recipes under the guidance of senior chefs
• Participate in inventory management and stock rotation for the pastry section
• Contribute creative ideas for new dessert menu items
• Assist in the plating and presentation of pastry dishes

We are seeking an organized and efficient Laundry Attendant for a fixed-term position in Gaborone, Botswana. The ideal candidate will be responsible for providing high-quality laundry services while maintaining a clean and safe work environment.

• Operate laundry equipment including washers, dryers, and folding machines
• Sort, wash, dry, and fold various types of linens, garments, and other items
• Ensure proper handling of delicate fabrics and follow specific care instructions
• Maintain cleanliness and organization of the laundry area
• Monitor and report any equipment malfunctions or maintenance needs
• Manage laundry inventory and restock supplies as needed
• Provide excellent customer service when interacting with guests or staff
• Adhere to health and safety regulations and company policies
• Complete laundry tasks efficiently to meet daily quotas and deadlines
• Assist with other housekeeping duties as assigned